MedSpa Practice Manager

Wisevu; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

An innovative medical spa located in the vibrant heart of Manhattan is on the lookout for a dynamic MedSpa Practice Manager. This role is pivotal in ensuring seamless operations, leading a talented team, and delivering a VIP-level patient experience. With responsibilities ranging from financial oversight to compliance management, you'll play a crucial role in driving growth and maintaining high standards. If you're passionate about the aesthetics industry and have a knack for leadership, this is an exciting opportunity to make a significant impact in a thriving environment.

Benefits

Health Benefits

Performance Bonuses

Professional Development Opportunities

Qualifications

• 2+ years of experience managing a medical spa or healthcare setting.
• Strong leadership and sales-oriented skills.

Responsibilities

• Oversee clinic workflow and manage staff performance.
• Ensure compliance with health regulations and optimize scheduling.

Skills

Team Leadership

Sales & Growth

Patient Experience

Financial Oversight

Compliance & Inventory

Excellent Communication

Conflict Resolution

Organizational Skills

Education

Bachelor’s degree in Healthcare Administration

Bachelor’s degree in Health Services Management

Bachelor’s degree in Business Administration

Bachelor’s degree in Nursing

Tools

EMR systems

POS systems

CRM systems

Job description

Alinea Medical Spa, located in the heart of Manhattan, NYC, is seeking a dedicated MedSpa Practice Manager to join the growing team.

What Will You Do?

1. Day-to-Day Operations: Oversee clinic workflow, manage room turnovers, supply orders, and ensure smooth scheduling and adherence to SOPs.
2. Team Leadership: Mentor and manage aestheticians, front desk staff, nurses, and medical assistants. Handle training, onboarding, and performance evaluations.
3. Patient Experience: Ensure a VIP-level patient journey from initial contact through post-treatment follow-ups, addressing concerns and maintaining five-star reviews.
4. Sales & Growth: Guide the team on consult-to-book conversions, upsells, and membership sales while monitoring performance metrics and KPIs.
5. Compliance & Inventory: Ensure HIPAA, OSHA, and NYC health regulations are met. Manage provider licenses, vendor relationships, and stock orders.
6. Scheduling Optimization: Keep provider calendars balanced and fully booked while minimizing cancellations and coordinating with marketing for promos.
7. Financial Oversight: Assist with financial reporting, expense tracking, and identifying opportunities for profitability improvements.
8. Equipment & Vendor Management: Ensure medical and aesthetic equipment is maintained and functional, negotiate vendor pricing, and maintain stock levels.
9. Marketing Support: Collaborate with marketing agency for promotions and campaigns. Collect content for social media, including before/after photos and client reviews.
10. Training & Education: Organize training sessions, track CEU credits, and ensure staff is up-to-date on best practices.
11. Tech Oversight: Be the point of contact for EMR/POS/CRM systems.
12. Reputation Management: Maintain a polished digital presence by responding to reviews and identifying areas for service improvements.

Minimum Requirements:

• 2+ years of experience managing a medical spa, similar aesthetic/wellness clinic, or healthcare setting.
• Bachelor’s degree in Healthcare Administration, Health Services Management, Business Administration/Management, Nursing, or a related field.
• Excellent communication, leadership, conflict resolution, and organizational skills.
• Sales-minded and data-driven, with the ability to motivate staff toward revenue goals.

Bonus points:

• Certifications such as CMPE, CHM, CHC, or related.

Salary: $80,000–$120,000 per year, commensurate with experience and qualifications.

Benefits: Competitive package including health benefits, performance bonuses, professional development opportunities, and more.

Wisevu Inc. is a recruitment agency for medical practices and manages the hiring process on behalf of Alinea Medical Spa.

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