Education Manager

Boulevard; Menlo Park (CA); Remote; USD 88,000 - 127,000; Full time

Job summary

An innovative firm is seeking an Education Manager to empower customers through impactful training programs. This role involves developing curricula, hosting sessions, and collaborating with cross-functional teams to enhance operational efficiency. The ideal candidate will have extensive industry knowledge and a passion for educating others. Join a dynamic team where you can make a significant impact in the self-care industry, helping businesses thrive with effective training strategies and resources. If you're ready to take your career to the next level while contributing to a mission-driven organization, this opportunity is for you.

Benefits

401(k) match

Dental insurance

Medical insurance

Vision insurance

Life insurance

Flexible vacation policy

Work from home stipend

Family planning resources

Equity options

Learning and Development program

Qualifications

• 5+ years of experience as a trainer/educator with industry management experience.
• Proven ability to design engaging technical course content and deliver training.

Responsibilities

• Lead the development and delivery of impactful training programs for customers.
• Support Sales and Customer Experience teams with industry-specific training.

Skills

Training and Education

Industry Knowledge

Communication Skills

Time Management

Flexibility

Education

Bachelor's Degree

Tools

Salesforce

G Suite

Job description

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive.

We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.

Come Do The Best Work Of Your Life At Boulevard.

Boulevard’s Education team operates at the intersection of Marketing, Sales, and Customer Success, empowering both our customers and internal teams with industry education and strategic methods to drive revenue growth, retain customers, and promote industry evangelism. As an Education Manager, you will play a critical role in Boulevard’s expansion by developing and delivering impactful training programs that enhance operational efficiency and provide industry expertise. This includes creating and maintaining curated training curricula for Enterprise and strategic customers, hosting virtual and in-person speaking sessions, and ensuring our internal teams are equipped with the knowledge and resources needed to support and sell effectively. With deep industry knowledge, you will bring expertise and creativity to our education efforts, positioning Boulevard Education as a key differentiator in the market.

What You’ll Do Here:

• Serve as Lead Educator, continually expanding industry and product knowledge to enhance training effectiveness.
• Oversee the execution and continuous improvement of industry training programs, including weekly in-person and virtual offerings for both internal teams and external customers.
• Contribute to the team's development and refinement of the overall education strategy, ensuring a seamless and impactful learning experience across all touchpoints.
• Support Sales and Customer Experience teams by providing industry-specific training, guidance on best practices, and effective content and messaging, both reactive and proactive.
• Establish thought leadership through industry evangelism by creating industry-focused content, engaging on social media, participating in events, speaking engagements, and partnership webinars.
• Develop a strong network and effectively influence cross-functional teams including Marketing, Product, Engineering, Sales, and Customer Success to support every aspect of the company’s growth.
• Identify industry trends and market insights and leverage those to enhance our product and GTM strategy.
• Develop a deep understanding of customer needs, business challenges, and industry trends to proactively address pain points and provide tailored solutions.
• Support Sales in driving conversions by providing industry-specific insights, product demonstrations, and training that directly address client needs and decision-making factors.
• Partner with Customer Experience to mitigate churn risks, assist with escalations, and ensure customers maximize the value of our solution.
• Collaborate with Product Marketing teams to support development and successful launches by providing industry insights, training, and go-to-market strategies.
• Establish and monitor key training metrics, tracking impact, resource use, and time allocation to ensure efficiency, alignment with business goals, and continuous improvement.
• Escalate key issues, insights, and suggestions to the Manager of Education through regular updates and 1:1 meetings.

What You’ll Need To Thrive:

• Mentor/Trainer: Proven experience as a trainer/educator for 5+ years
• Industry Expert: At least 5 years of industry management experience
• Training Ability/Experience: Knowledge of modern training techniques and tools in technical subjects
• Course Creation Know-How: Experience designing technical course content and addressing training needs with comprehensive courses, delivering engaging materials across all formats (video, written, live sessions)
• Platform Knowledge: Working knowledge in Salesforce and G Suite
• High-Quality Communicator: Strong communication skills with the ability to engage and speak confidently to audiences
• Time-Management: Excellent organizational and time-management abilities
• Flexibility: Ability to travel as necessary for events and tradeshows

Projects:

• Develop industry training and digital content.
• Develop and execute Curated Training for Enterprise & Strategic Partners.
• Ongoing management of internal and external training websites and content.
• Scalable Education Systems: Help develop a robust, scalable LMS for better self-service education and measure impactful training analytics.
• Contribute to Education planning efforts and overall strategy.
• Align with product releases for internal training and external training assets.
• Advise Marketing on industry experiences and help validate content.
• Develop and host training events such as Link & Learns and Focused Office Hours.

How We’ll Take Care Of You:

Your total budgeted cash compensation for this role is between $88,550 - $126,500 USD, depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement.

In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.

We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.

Take a break whenever you need with our flexible vacation day policy.

Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.

Family planning resources and specialized support programs.

Equity: get ahead on the ground floor and grow with Boulevard.

Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.

Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.