MedSpa Operations & Growth Manager

Goodwin Recruiting; Newtown (CT); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

PTO & holidays

Employee discounts

Professional development

Career growth

Team-oriented culture

Tech exposure

Job summary

Goodwin Recruiting in Newtown, CT is seeking a seasoned MedSpa Operations Manager to lead daily operations, retail workflows, and clinical service quality.

The role focuses on managing budgets, vendor relationships, and marketing initiatives to drive revenue while ensuring HIPAA/OSHA compliance and EMR accuracy. This position offers growth within a multi-location organization and a collaborative culture.

Qualifications

• 2+ years in medical spa, dermatology, or aesthetics.
• 2+ years in management or leadership.
• Understanding of medspa operations, including retail workflows.
• Proficiency with Microsoft Office and general business systems.
• Ability to work Saturdays as part of a retail/service environment.
• Bachelor’s degree preferred (Sales, Marketing, or related field)
• Strong communication, organizational, and problem-solving skills.
• Experience with EMR systems and compliance standards (HIPAA/OSHA)

Responsibilities

• Reconcile sales reports with third‑party payments.
• Oversee inventory lifecycle and monthly reconciliation of professional‑use products.
• Lead daily team huddles focused on sales goals, service standards, and performance metrics.
• Analyze consult‑to‑treatment conversion rates and implement strategies to improve close ratios.
• Coordinate vendor relationships for equipment maintenance, biohazard disposal, and facility services.
• Own P&L review process, identifying trends in retail/service performance and executing corrective action plans.
• Drive local marketing initiatives including events, partnerships, and community engagement efforts.
• Ensure EMR accuracy by auditing patient charts, consent forms, and clinician documentation.
• Monitor retail shrinkage and implement loss prevention strategies.
• Partner with marketing to align merchandising and promotional campaigns with revenue goals

Skills

People management

Leadership

Retail strategy

EMR systems

HIPAA/OSHA compliance

Microsoft Office

Education

Bachelor’s degree preferred (Sales/Marketing or related field)

Tools

Milano

POS systems

Job description

Goodwin Recruiting in Newtown, CT is seeking a seasoned MedSpa Operations Manager to lead daily operations, retail workflows, and clinical service quality.

The role focuses on managing budgets, vendor relationships, and marketing initiatives to drive revenue while ensuring HIPAA/OSHA compliance and EMR accuracy. This position offers growth within a multi-location organization and a collaborative culture.