MedSpa - Front Desk Receptionist

Princeton Medspa Partners LLC; Colorado Springs (CO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Monthly bonus

Employee discounts

Growth opportunities

Friendly team

Job summary

Genesis MedSpa in Colorado Springs is seeking a friendly Front Desk Receptionist for a full-time role. You will greet clients, manage check-in, answer calls, and support daily spa operations while ensuring a warm, welcoming atmosphere.

Responsibilities include appointment scheduling, handling inquiries via phone, email, and online channels, processing payments, upselling products, and maintaining organized client records in a HIPAA-conscious environment.

Qualifications

• Previous front desk or customer service experience, preferably in a medical/spa setting.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional appearance and demeanor.
• Familiarity with booking software and POS systems is a plus.

Responsibilities

• Greet and check in clients, provide forms and information about upcoming treatments.
• Answer calls, emails, and online inquiries; book, reschedule, and cancel appointments.
• Manage intake forms, update client information, and keep records organized.
• Process payments and ensure accurate billing for services and products.
• Assist with retail product inquiries and communicate offers and packages.
• Keep front desk and waiting area clean, organized, and stocked.
• Communicate client needs and treatment updates to the team.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Attention to detail

HIPAA knowledge

Tools

Booking software

Point-of-sale systems

Job description

Front Desk Receptionist — Full-Time Genesis MedSpa

About Us:

At Genesis MedSpa, beautiful skin has been our focus since 2007. Our team of master injectors and aestheticians offers a full spectrum of innovative treatments to help clients achieve radiant, healthy skin.

This position is full-time and requires availability to work two Saturdays per month, from 9 a.m. to 3 p.m.

Job Overview:

We are looking for a friendly, professional, and detail-oriented Front Desk Receptionist to join our team. As the first point of contact for clients, you will provide exceptional customer service and support the day-to-day operations of the spa. You will greet clients, schedule appointments, manage phone calls, and assist with administrative tasks to create a smooth and welcoming experience.

Key Responsibilities:

• Client Relations: Greet and check in clients, ensuring they feel comfortable and welcome. Provide necessary forms and information about upcoming treatments
• Appointment Scheduling: Answer phone calls, emails, and online inquiries. Book appointments and handle rescheduling and cancellations
• Administrative Support: Manage intake forms, update client information, and maintain organized records
• Point of Sale: Process payments and ensure accurate billing for services and products
• Product Sales: Assist with retail product inquiries and share information about special offers and packages
• MedSpa Environment: Keep the front desk and waiting area clean, organized, and stocked
• Collaboration: Communicate client needs and treatment updates to the appropriate team members

Qualifications:

• Previous customer service or front desk experience, ideally in a medical or spa setting
• Strong verbal and written communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Professional appearance and demeanor
• Excellent attention to detail and organizational skills
• Familiarity with booking software and point-of-sale systems is a plus
• Knowledge of beauty or wellness services is a plus
• Ability to maintain client confidentiality and adhere to HIPAA requirements
• Opportunity for a monthly bonus
• Employee discounts on services and products
• Opportunities for growth
• Friendly and supportive team atmosphere

Princeton MedSpa Partners is an Equal Opportunity Employer. We are committed to creating an inclusive environment that respects and values diversity. We do not discriminate on the basis of race, color, national origin, gender, gender identity, sexual orientation, religion, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws.