Meditech Technical Support Analyst

TechDigital Group; Jersey City (NJ, MO); On-site; USD 70,000 - 110,000; Full time

Job summary

TechDigital Group in Jersey City, NJ seeks an experienced Meditech Technical Support Analyst to provide Level 2/3 support for Meditech 6.0, Magic, and Client/Server environments. The role includes server and environment monitoring, user access troubleshooting, and coordinating with Meditech vendor support to resolve issues.

The ideal candidate will have a bachelor’s degree in IT/CS or related field (or equivalent experience) and 3–7 years of Meditech experience, with knowledge of HL7, TCP/IP

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3–7 years of experience supporting Meditech systems (6.0, Magic, or Client/Server).
• Strong knowledge of Meditech background processes, dictionaries, and configuration utilities.
• Experience with printer/fax setup in hospital environments.
• Familiarity with HL7, TCP/IP networking, and Windows Server administration.
• Understanding of SQL, Citrix, and Active Directory a plus.

Responsibilities

• Provide Level 2 and Level 3 technical support for Meditech 6.0, Magic, and Client/Server systems.
• Monitor and maintain Meditech application servers, database servers, and domain controllers.
• Troubleshoot user access issues, session timeouts, and connection failures.
• Perform system upgrades, patches, and environment refreshes as per Meditech and IT standards.
• Coordinate with Meditech vendor support for issue escalation and resolution.

Skills

HL7

TCP/IP networking

Windows Server administration

Documentation

Education

Bachelors in IT/CS

Tools

Meditech

SQL

Citrix

Active Directory

VMware

Hyper-V

Job description

Job Description

The Meditech Technical Support Analyst is responsible for providing technical and operational support for Meditech EHR systems, including 6.0, Magic, and Client/Server platforms. The role includes troubleshooting issues related to system performance, end-user connectivity, printing, faxing, interfaces, and server management. The analyst collaborates with clinical, administrative, and IT infrastructure teams to ensure uninterrupted operation of Meditech environments.

Key Responsibilities

System Administration & Technical Support

• Provide Level 2 and Level 3 technical support for Meditech 6.0, Magic, and Client/Server systems.
• Monitor and maintain Meditech application servers, database servers, and domain controllers.
• Troubleshoot user access issues, session timeouts, and connection failures.
• Perform system upgrades, patches, and environment refreshes as per Meditech and IT standards.
• Coordinate with Meditech vendor support for issue escalation and resolution.

Printer & Fax Management

Server & Infrastructure Support

Integration & Interfaces

User & Environment Support

Documentation & Compliance

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3–7 years of experience supporting Meditech systems (6.0, Magic, or Client/Server).
• Strong knowledge of Meditech background processes, dictionaries, and configuration utilities.
• Experience with printer/fax setup in hospital environments.
• Familiarity with HL7, TCP/IP networking, and Windows Server administration.
• Understanding of SQL, Citrix, and Active Directory a plus.

Preferred Skills

• Experience with Meditech modules such as ADM, LAB, PCS, and PHM.
• Familiarity with virtualization (VMware/Hyper-V).
• Knowledge of healthcare data privacy and compliance standards.
• Excellent troubleshooting, documentation, and communication skills.