Medicine Service Line Program Support & Quality Analyst

U.S. Department of Veterans Affairs; Tucson (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

U.S. Department of Veterans Affairs in Tucson, AZ seeks a Program Support Assistant to support the Medicine Service Line (MSL). The role covers facilities, fiscal, personnel, performance measurements, and policy development to ensure regulatory compliance and patient safety.

The incumbent will develop reporting procedures, assist in policy writing, and create training materials, with potential telework discussions during interviews. Monday–Friday, 8:00 a.m.–4:30 p.m.

Qualifications

• Must have experience using office automation tools to build and maintain electronic files
• Experience generating reports for management and staff
• Experience providing administrative support and customer service in a medical clinic context

Responsibilities

• Develops reporting procedures and measurements to identify weaknesses in work processes
• Develops indicators to provide objective evidence of effectiveness of quality procedures
• Identifies operational activities meeting, exceeding, or failing to meet criteria
• Uses qualitative and quantitative methods to report on status of subjects
• Investigates and analyzes adverse quality trends and initiates corrective action
• Monitors measurements for performance of the Medicine Service Line (MSL)
• Assists management in developing programs to ensure quality provisions are planned and implemented
• Reviews and assists management in writing policies and procedures for the MSL
• Develops training materials and packages for the MSL
• Develops materials to convey program information to target audiences
• Designs studies and training to improve customer service and policies
• Identifies opportunities to standardize processes across the MSL
• Performs other duties as assigned

Skills

Office automation tools

Report generation

Customer service

Job description

U.S. Department of Veterans Affairs in Tucson, AZ seeks a Program Support Assistant to support the Medicine Service Line (MSL). The role covers facilities, fiscal, personnel, performance measurements, and policy development to ensure regulatory compliance and patient safety.

The incumbent will develop reporting procedures, assist in policy writing, and create training materials, with potential telework discussions during interviews. Monday–Friday, 8:00 a.m.–4:30 p.m.