Medical Support Assistant (Advanced)

Talentify; Gallup (NM); On-site; USD 42,000 - 62,000; Full time

Job summary

The Department of Veterans Affairs seeks an Administrative Support role to streamline outpatient processes and act as a liaison among patients, nursing staff, medical staff, and external partners. This position emphasizes coordination within the Patient Aligned Care Team (PACT) and requires proactive communication to support clinic utilization and patient care.

Located in Albuquerque with discussions for Artesia, Gallup, Farmington, Raton, Santa Fe, Silver City, and Rio Rancho, the role is

Qualifications

• Experience supporting outpatient clinic operations.
• Ability to coordinate with clinical teams and external agencies.

Responsibilities

• Coordinate clinic utilization reports and adjust clinic setup to support needs.
• Develop and maintain effective communication with patients, interdisciplinary teams, VA facilities, and external agencies.
• Assist with secure messaging, patient follow-up tracking, and coordination during transitions from inpatient to outpatient care.

Job description

The Advanced Medical Support Assistant (AMSA) position serves as administrative support and is a foundational role within the Health Administration Service. This position serves as the liaison between patients, nursing staff, medical staff, outside agencies, community providers, and other VA Health Care Systems in their assigned area.

Locations to be discussed during interviews Main Facility: Albuquerque, CBOCs: Artesia, Gallup, Farmington, Raton, Santa Fe, Silver City, and Rio Rancho.

Duties

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

The Advanced MSA was established to ensure assistance to Veterans providing a smooth process for the management of Veteran's outpatient appointments as well as support work of the Patient Aligned Care Team (PACT). The Advanced MSA coordinates with the Clinical Team to review the clinic utilization by using various reports (i.e. Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. The Advanced MSA develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies (e.g. assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities by fax; facilitate/process secure messaging with the patient and team; develop and manage a tracking system for follow up care as such consults, tests, etc.)