Certified Medical Asst, Bilingual | Remote

Carenet Health; San Antonio (TX); Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

PTO and holidays

Flexible spending accounts (FSAs)

Wellness programs

Career development opportunities

Job summary

Carenet Health is seeking a Remote Bilingual Certified Medical Assistant / Pharmacy Technician to process prescription refill requests across multiple channels while ensuring accuracy and regulatory compliance. The role emphasizes customer service, data integrity, and collaboration with providers and pharmacists.

The ideal candidate will be bilingual in Spanish and English, with strong knowledge of Medicare rules, HIPAA, and CMS guidelines, and a commitment to patient-focused care in a

Qualifications

• Minimum of High School Diploma or GED.
• Minimum of three years’ experience in a retail pharmacy.
• Knowledge of Medicare Part D, pharmacy record review, claims, billing and reimbursement rules.
• HIPAA Privacy and Security Rules and CMS security requirements.
• Medicare Part B and Part D coverage guidelines and payment methodologies.
• Bilingual preferred and National Certification may be required.

Responsibilities

• Receive and respond to prescription refill requests via phone, email, fax, and Telephone Encounter.
• Verify validity and accuracy of refill requests per regulatory guidelines.
• Prepare and dispense refills following protocols.
• Provide exceptional customer service to internal and external stakeholders.
• Track KPIs related to refill processing and report trends to leadership.
• Maintain productivity and quality metrics.
• Support clinicians and managers on special projects and reports.
• Collaborate with teams to optimize workflow and patient care.

Skills

Bilingual English/Spanish

Customer service

Regulatory knowledge

Attention to detail

Communication

Data entry

Education

High School Diploma or GED

Certified Pharmacy Technician (CPhT)

Certified Medical Assistant (CMA)

Tools

Microsoft Office

Email

Internet

Job description

Carenet Health is not authorized to hire in certain states due to internal business considerations: AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico. Start date: 11/19/2026. At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want work with an entrepreneurial spirit and deliver market-leading performance! If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?

Compensation

At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Bilingual Certified Medical Asst is $17.50 per hour.

• Health, dental, and vision insurance
• A 401(k) plan with company match
• Paid time off (PTO) and holidays
• Flexible spending accounts (FSAs)
• Employee wellness programs
• Career development opportunities

Position Summary

The Centralized Medication Refill Program - Bilingual Pharmacy Technician and/or Certified Medical Assistant is responsible for processing prescription refill requests in a timely and accurate manner, following the enterprise prescription refill protocol. In addition, the Centralized Medication Refill Program Pharmacy Technician and/or Certified Medical Assistant will communicate with bilingual patients, physicians, and pharmacists with regard to prescription refills as needed, while ensuring a high level of customer service and maximized productivity.

Responsibilities And Duties

• Receive and respond to prescription refill requests through various communication channels, including phone, email, fax, and Telephone Encounter.
• Verify the validity and accuracy of prescription refill requests received, ensuring compliance with regulatory guidelines.
• Prepare and dispense prescription refills accurately and efficiently, following established organizational protocols and procedures.
• Demonstrate exceptional customer service skills when interacting with internal and external stakeholders, providing clear and comprehensive information.
• Compile and analyze data to track key performance indicators related to prescription refill processing, presenting findings to departmental leadership, and identifying trends.
• Adhere to assigned schedules and quality metrics, maintaining productivity and efficiency in prescription refill processing.
• Provide administrative support to clinical staff and managers for special projects, studies, and reports related to medication refill programs.
• Collaborate with interdisciplinary teams to optimize workflow efficiency and enhance patient care outcomes.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Minimum of High School Diploma or GED; Minimum of three years’ experience in a retail pharmacy; Extensive knowledge of the Medicare Part D, particularly the pharmacy record review, claims, billing and reimbursement rules; Working knowledge of HIPAA Privacy and Security Rules and CMS security requirements; Working knowledge of Medicare Part B and Part D coverage guidelines and payment methodologies; Preferred Education, Experience & Skills Bilingual, National Certification.

Language Ability

Ability to read, analyze, and interpret company software, guidelines, health references, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions. General writing skills and ability to produce work free from typographical or spelling errors. Proficient Bilingual Language Skills- Read, Write, Speak (Spanish and English).

Math Ability

Ability to calculate figures and amounts. Ability to apply concepts of basic algebra.

Reasoning Ability

Ability to deal with and solve problems using solid judgment skills.

Technical Skills

Basic PC and keyboarding skills required. Ability to handle multiple line phone systems, pagers and paging systems preferred. Working knowledge of Microsoft Office, Internet and e-mail

Certificates And Licenses

Current, unrestricted License is required.

• Pharmacy Technician: Certified Pharmacy Technician (CPhT) current, unrestricted license
• Medical Assistant: must be certified by the American Association of Medical Assistants or as a Registered Medial Assistant by the American Medical Technologists.