Medication Coordinator

St Thomas Community Health Center; New Orleans (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Job summary

St Thomas Community Health Center is looking for a Medication Coordinator to help deliver healthcare by processing medication refill requests electronically and ensuring accuracy.

You will document interactions in the EHR, respond to patient communications, and coordinate with pharmacies to ensure proper prescription delivery and insurance coverage.

Qualifications

• High School Diploma or GED; 3+ years of human services experience, preferably in pharmacy services.
• Must be over 21 years old; BLS preferred.
• Knowledge of over-the-counter medicines and common prescriptions.

Responsibilities

• Completes medication refill requests or electronic prescribing following clinic protocol.
• Documents patient interactions accurately in the EHR and communicates by phone as needed.
• Collaborates with pharmacies and understands insurance coverage and options for financial assistance.
• Submits prior authorizations and ensures compliance with regulatory standards.

Skills

Rapport with patients

Medical terminology

Knowledge of computers

Telephone skills

Strong interpersonal skills

Good organizational skills

Education

High School Diploma or GED

Tools

EHR systems

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance

The Medication Coordinator assists in the implementation of the delivery of health care services by responding to medication refill requests of patients. He/She processes refill requests electronically and ensuring all information is accurate and complete. He/She demonstrates actions consistent with St. Thomas Community Health Center’s Service Principles as duties are performed on a daily basis.

III. MINIMUM QUALIFICATIONS:

A. Education, Experience & Training:

High School Diploma or GED 3+ years of human services experience, preferably in pharmacy services Must be over 21 years old. BLS, preferred; Knowledge of over-the-counter medicines and common prescriptions; required -

B. Other Qualifications:

Ability to work efficiently under pressure, ability to set priorities, self directed and ability to maintain strict confidentiality.

Mandatory:

• Ability to develop a rapport with patients.
• Medical terminology.
• Knowledge of computers.
• Telephone skills.
• Strong interpersonal skills.
• Good organizational skills.

Essential Job Duties

• Completes medication refill request or electronic prescribing of medications based on the clinic’s protocol for prescription refills.
• Demonstrates knowledge of commonly prescribed medications..
• Completes tasks related to medication prescribing and refill requests.
• Demonstrates knowledge of financial assistance available to patients and informs patient(s).
• Submit prior authorizations, as necessary.
• Collaborates with pharmacies to ensure patient medications are prescribed and/or delivered, as appropriate.
• Demonstrates knowledge of insurance plans, specifically regarding those medications that are covered or are not covered by the plan.
• Ensure all tasks provided and associated with patient care, patient administrative processes, and related duties complies with all regulatory and accreditation standards, as well as clinic policies and procedures.

Provides excellent telephone communication

• Documents any patient interaction accurately in the EHR (messages, phone calls, etc.)
• Returns patient phone calls within 24 to 72 hours.
• Checks and responds to tasks, phone messages in a timely manner

Completes appropriate documentation

• Utilizes computer system to retrieve medical information
• Completes all paperwork/computerized information related to patient care and medications

Completes appropriate documentation

• Utilizes computer system to retrieve medical information
• Completes all paperwork/computerized information related to patient care and medications