Medicare Underwriting Unit Lead — Strategic Growth

CVS Health; Boise (ID); On-site; USD 68,000 - 183,000; Full time

Benefits offered by this job

Bonus eligibility

Equity awards

Comprehensive benefits package

Paid time off

Job summary

CVS Health is seeking a Senior Manager, Underwriting Unit Lead to guide a team supporting Medicare underwriting across Public and Labor, National Accounts, and Middle Market segments. Lead operations, drive growth, and ensure timely, accurate underwriting outcomes with high-quality service.

You will oversee staffing, production, and collaboration with Sales, Account Management and partners to shape underwriting strategy and negotiate rate development, while mentoring staff toward excellence.

Qualifications

• 5+ years of medical underwriting experience, preferably within Medicare and/or group health insurance products.
• Experience supporting underwriting functions, case management activities, and pricing analyses.
• Demonstrated experience coaching, mentoring, or developing underwriting professionals.
• Strong knowledge of underwriting principles, risk evaluation, pricing methodologies, and funding arrangements.
• Advanced proficiency in Microsoft Excel and related analytical tools.
• Excellent communication, collaboration, and relationship-building skills.
• Ability to manage multiple priorities and drive results in a fast-paced environment.

Responsibilities

• Lead and support an underwriting team responsible for delivering high-quality underwriting services aligned with business objectives and performance metrics.
• Manage team production, prioritize workloads, and ensure the effective execution of underwriting activities in a dynamic environment.
• Assess staffing and training needs and develop talent to build a strong and engaged organization.
• Drive continuous improvement initiatives focused on productivity, process efficiency, rating accuracy, and customer experience.
• Foster a culture of exceptional customer service and support team members in developing strong consultative and relationship-management skills.
• Interpret and communicate company products, underwriting guidelines, strategic initiatives, and business priorities to enable informed decision-making.
• Review and approve underwriting exceptions and financial variances within delegated authority.
• Partner with Sales, Account Management, and other internal stakeholders to support customer and broker interactions as needed.
• Collaborate across business segments and functional areas to achieve growth, retention, and profitability goals.
• Utilize market and competitive insights to evaluate risk, support pricing strategies, and drive sound underwriting decisions.
• Communicate and negotiate rate development methodologies and underwriting decisions with internal and external business partners.
• Contribute to case strategy and business planning while ensuring service expectations and deliverables are achieved.
• Provide coaching, mentoring, and performance guidance to both direct and indirect team members.
• Build strong cross-functional partnerships that support business growth, operational excellence, and customer satisfaction.

Skills

Medical underwriting

Excel proficiency

Leadership

Team management

Communication

Pricing analysis

Education

Bachelor's degree or equivalent combination of education and relevant professional experience

Tools

Aetna underwriting systems

Job description

CVS Health is seeking a Senior Manager, Underwriting Unit Lead to guide a team supporting Medicare underwriting across Public and Labor, National Accounts, and Middle Market segments. Lead operations, drive growth, and ensure timely, accurate underwriting outcomes with high-quality service.

You will oversee staffing, production, and collaboration with Sales, Account Management and partners to shape underwriting strategy and negotiate rate development, while mentoring staff toward excellence.