Medicare Insurance Support Specialist

Insurance Administrative Solutions, L.l.c.; Clearwater (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Integrity, LLC is seeking a customer service professional to handle Medicare Supplement inquiries and processing for agents and insured individuals in a fast-paced environment. You will document all interactions, follow internal procedures, and ensure accurate audit trails.

The role emphasizes courteous, compliant communication, data entry, and timely handling of policy changes and requests, with a focus on quality standards and collaboration across teams.

Qualifications

• High school diploma or GED required or equivalent.
• Insurance background preferred.
• Up to 2 years of proven customer support experience.
• Strong phone contact handling skills and active listening.
• Familiarity with Microsoft Office products.
• Ability to adapt and respond to different types of people and tasks.
• Excellent communication and documentation skills.
• Ability to multi-task, prioritize, and manage time effectively and efficiently.
• Reliable transportation and the ability to be punctual and dependable.
• May have agent license but no active appointments.

Responsibilities

• Answer incoming Medicare Supplement calls to provide information to agents/insured.
• Place outgoing calls to provide or obtain information.
• Document all calls while in progress using the online documentation program.
• Transfer or refer misdirected calls to the appropriate individual, department or offices outside the company, using approved transfer and referral techniques.
• Process customer requests using internal and client-mandated procedures.
• Produce correspondence to customers using approved letters.
• Fully document policy file or image system with all related material to leave a clear and concise audit trail.
• Efficiently process Bank Changes, Cancel NR, Death NR, Address Changes and ID Cards; communicate with Supervisor and team members to ensure accurate responses.

Skills

Phone handling & active listening

Documentation

Communication skills

Time management

Adaptability

Reliability & punctuality

Multitasking

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Integrity, LLC is seeking a customer service professional to handle Medicare Supplement inquiries and processing for agents and insured individuals in a fast-paced environment. You will document all interactions, follow internal procedures, and ensure accurate audit trails.

The role emphasizes courteous, compliant communication, data entry, and timely handling of policy changes and requests, with a focus on quality standards and collaboration across teams.