Medicare & Medicaid Member Support Specialist

Centene Corporation; Florida; Presencial; USD 27.000 - 45.000; Jornada completa

Descripción de la vacante

Centene Corporation is seeking a bilingual enrollment specialist in the Fort Lauderdale area to support Fidelis and Wellcare members. You will address inquiries, conduct outreach, and assist with enrollment across Medicaid, Medicare and related Fidelis Care products.

The role requires knowledge of benefits and eligibility, with strong communication in English and Spanish (Cantonese or Mandarin helpful). You will document all interactions in Salesforce and collaborate with multiple departments.

Formación

• High School Diploma, GED or equivalent required.
• 1+ years marketing, sales or community relations experience, in healthcare preferred.
• Customer service experience required, Medicare/Medicaid experience preferred.

Responsabilidades

• Identify prospective enrollees and determine eligibility for participation in the Advantage Medicare product.
• Assist members in accessing health care, transportation needs and other services.
• Answer application and service questions about Fidelis and Wellcare programs to maintain membership.
• Document all interactions in Salesforce and other systems.
• Attend sales meetings and training programs; participate in events as needed.
• Comply with policies and standards.

Conocimientos

Bilingual English/Spanish/Cantonese or

Educación

High School Diploma, GED or equivalent

Descripción del empleo

Centene Corporation is seeking a bilingual enrollment specialist in the Fort Lauderdale area to support Fidelis and Wellcare members. You will address inquiries, conduct outreach, and assist with enrollment across Medicaid, Medicare and related Fidelis Care products.

The role requires knowledge of benefits and eligibility, with strong communication in English and Spanish (Cantonese or Mandarin helpful). You will document all interactions in Salesforce and collaborate with multiple departments.