Medicare & Life Benefits Account Service Representative

The Juris Agency; Athens (Bradford County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Life Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Job summary

The Juris Agency is seeking a Medicare & Life Benefits Account Service Representative in the United States. You’ll serve as the primary contact for Medicare and Life clients, building relationships, answering coverage questions, guiding claims, and coordinating with carriers to support client needs and agency growth.

Responsibilities include handling policy changes, billing inquiries, claims intake, and documentation in the agency system, while ensuring compliance with Medicare rules and

Qualifications

• High school diploma or equivalent.
• Prior customer service or administrative experience preferred.
• Insurance license eligibility with training provided.

Responsibilities

• Oversee day-to-day service needs, including policy changes, billing inquiries, and general customer support.
• Assist clients with claims intake and provide guidance throughout the claims process.
• Respond to client inquiries in a timely, professional, and customer-focused manner.
• Educate clients on policy features, coverage limitations, and available options.
• Ensure accurate and timely documentation of all client interactions within the agency management system.
• Coordinate with insurance carriers and internal team members to resolve client issues efficiently.
• Maintain compliance with Medicare regulations, carrier requirements, and agency procedures.
• Support customer retention efforts through proactive service and relationship management.
• Participate in ongoing training and professional development opportunities.

Job description

Job Description

The Medicare & Life Benefits Account Service Representative plays a key role in helping clients navigate important insurance decisions while delivering an exceptional customer experience. As a primary point of contact for Medicare and Life customers, this position is responsible for building strong client relationships, addressing service needs, answering coverage questions, assisting with policy changes, and coordinating with insurance carriers on behalf of customers. Through proactive communication, attention to detail, and a commitment to exceptional service, the Account Manager supports customer retention, client satisfaction, and the agency's continued growth.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Life Insurance
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan

Responsibilities

• Oversee day-to-day service needs, including policy changes, billing inquiries, and general customer support.
• Assist clients with claims intake and provide guidance throughout the claims process.
• Respond to client inquiries in a timely, professional, and customer-focused manner.
• Educate clients on policy features, coverage limitations, and available options.
• Ensure accurate and timely documentation of all client interactions within the agency management system.
• Coordinate with insurance carriers and internal team members to resolve client issues efficiently.
• Maintain compliance with Medicare regulations, carrier requirements, and agency procedures.
• Support customer retention efforts through proactive service and relationship management.
• Participate in ongoing training and professional development opportunities.

Requirements

• High school diploma or equivalent required.
• Prior customer service, administrative, healthcare, insurance, or related experience preferred.
• Insurance experience is not required. We will provide training and support for the right candidate.
• Pennsylvania insurance license or the ability to obtain and maintain required licensing within a designated timeframe – licensing and training support will be provided.
• Strong communication, interpersonal, and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency with computer systems and standard business software applications.
• Ability to work independently while collaborating effectively as part of a team.
• Commitment to providing exceptional customer service and maintaining client confidentiality.