Medicare EAP Worklife Analyst

Hispanic Alliance for Career Enhancement; Salt Lake City (UT); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated WorkLife Consultant to join their fully remote team. This role involves providing essential education and referrals for community resources, assisting clients with various needs such as childcare and elder care. You'll play a vital part in assessing resource needs and guiding individuals through available options. Join a compassionate team that values connection and convenience in health solutions, and make a meaningful impact on the lives of those you serve. This position offers flexibility and a supportive work environment, perfect for someone passionate about helping others.

Benefits

Medical Plans

401(k)

Stock Purchase Plans

Wellness Programs

Paid Time Off

Flexible Schedules

Family Leave

Qualifications

• 1+ years of experience in educating individuals on community resources.
• Experience working with elderly or disabled populations.

Responsibilities

• Assess resource needs and propose options for clients.
• Provide referrals and educate individuals on available resources.

Skills

Community Resource Education

Needs Assessment

Referral Services

Communication Skills

Education

Bachelor's Degree in Social Work

Master's Degree in Social Work

Tools

MS Office

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is more connected, convenient, and compassionate. We do it all with heart, each and every day.

Position Summary

Fully Remote ANYWHERE within the continental U.S.

Training hours: 9 - 5:30 EST or CST

Work hours after training: 10 - 6:30 pm EST

The WorkLife Consultant (WLC) is part of the WorkLife Team, providing education about community resources, needs assessments, and referrals for various customer needs including childcare, elder/adult care, and basic needs. The WLC offers consultation and informational services to members and plan sponsors, with common requests related to emergency financial aid, housing, childcare, elder care, and health needs.

Additional Responsibilities

1. The WLC assesses resource needs, proposes options, and researches potential community service providers.
2. Provides resource referrals and educates individuals on utilizing resources for various life and work situations.
3. Documents member interactions and research in the system.
4. Works in an inbound and outbound call center environment, making calls and conducting research.
5. Handles administrative or customer service calls as needed.
6. Additional duties may include staffing an online chat platform, based on business needs.

Required Qualifications

• At least 1 year of experience educating individuals and families on community resources and making referrals.
• At least 1 year of experience working with elderly or disabled populations, including needs assessments and referrals.
• At least 1 year in social work, social services, or related fields involving intake, assessments, and resource referrals.
• Experience conducting resource needs assessments.
• Access to broadband or fiber internet with a minimum speed of 25 Mbps download and 3 Mbps upload, wired directly to the modem.

Preferred Qualifications

• Spanish language skills.
• Experience in a call center environment.
• Proficiency with MS Office applications.
• Experience working with diverse populations.
• Excellent written and verbal communication skills.

Education

• Bachelor's degree in Social Work or a related health/social services field required.
• Master's degree in Social Work preferred.

Additional Details

Anticipated weekly hours: 40

Time Type: Full-time

Pay Range: $21.10 - $44.99 per hour, depending on experience, education, and location.

Our benefits include medical plans, 401(k), stock purchase plans, wellness programs, paid time off, flexible schedules, family leave, and more. For details, visit CVS Benefits.

Application deadline: 06/30/2025

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.