Medicare EAP Worklife Analyst

Hispanic Alliance for Career Enhancement; Sacramento (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated WorkLife Consultant to join their remote team. In this role, you will provide valuable education and referrals regarding community resources to clients, focusing on needs such as childcare and elder care. Your expertise in social work and resource assessment will be crucial in helping individuals navigate their challenges. With a commitment to compassionate service, this position offers a chance to make a meaningful impact while enjoying a comprehensive benefits package. If you're passionate about supporting diverse populations and have the required qualifications, this opportunity is perfect for you.

Benefits

Medical Plans

401(k) with Matching

Stock Purchase Plans

Wellness Programs

Paid Time Off

Flexible Schedules

Family Leave

Qualifications

• 1+ year of experience in social work and community resource education.
• Experience working with elderly and adults with disabilities.

Responsibilities

• Provide community resource education and referrals to clients.
• Assess resource needs and document member interactions.

Skills

Community Resource Education

Social Work

Resource Needs Assessment

Communication Skills

Call Center Experience

Education

Bachelor's degree in Social Work

Master's degree in Social Work

Tools

MS Office

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

Fully Remote ANYWHERE within the continental U.S.

Training hours: 9 - 5:30 EST or CST

Work hours after training: 10 - 6:30 pm EST

The WorkLife Consultant (WLC) is part of the WorkLife Team and provides education about community resources, resource needs assessment, and community and/or national referrals to a variety of customers for needs including childcare, elder/adult care, and basic/everyday needs. The WLC is responsible for providing Worklife consultation and informational services to members and plan sponsors. The most frequent requests are for emergency financial, housing, childcare/children with special needs, elder/adult care, and health-related needs.

Additional Responsibilities

1. The WLC assesses resource needs, proposes options, and researches/screens potential community service providers to meet the assessed needs.
2. Provides resource referrals and educates individuals on how to use resources to handle various life and work situations.
3. Appropriately documents member interactions and research/case fulfillment in the system.
4. Works in an inbound and outbound call center environment, completing outbound calls and research.
5. Some calls may be administrative or customer service oriented, not all are research/referral.
6. Additional responsibilities may be assigned based on business needs, including staffing an online chat platform.

Required Qualifications

• 1+ year of experience educating individuals/families on community resources and referring to these resources.
• 1+ year of experience working with the elderly and/or adults with disabilities, including resource needs assessments and referrals.
• 1+ year of experience in social work, social services, case management, or related fields.
• Experience conducting resource needs assessments (e.g., eldercare, housing, childcare).
• Must have access to broadband or fiber internet with a minimum speed of 25mbps/3mbps, hardwired into your modem, not Wi-Fi.

Preferred Qualifications

• Spanish speaking
• Experience in a call center environment
• Excellent computer skills, including MS Office (Excel, Word, Outlook)
• Experience working with diverse populations
• Clear and detailed written communication skills
• Clear and professional verbal communication skills

Education

• Bachelor's degree in Social Work or a related health/social services field required.
• Master's degree in Social Work preferred.

Additional Details

Anticipated weekly hours: 40

Time type: Full time

Pay Range

The typical pay range is $21.10 - $44.99 per hour, depending on experience, education, and location. This role is eligible for bonuses, commissions, or incentives.

Benefits

We offer a comprehensive benefits package including medical plans, 401(k) with matching, stock purchase plans, wellness programs, paid time off, flexible schedules, family leave, and more. For details, visit our benefits page.

Application deadline: 06/30/2025.

Qualified applicants with arrest or conviction records will be considered in accordance with laws.