Medicare EAP Worklife Analyst

Hispanic Alliance for Career Enhancement; Denver (CO); Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative health solutions company is seeking a WorkLife Consultant to join their dedicated team. In this fully remote role, you will provide essential education and referrals related to community resources, focusing on childcare, elder care, and emergency needs. Your expertise will help individuals navigate various life situations, ensuring they receive the support they need. With a commitment to compassionate care, this role offers the opportunity to make a significant impact in people's lives while working from the comfort of your home. Join a passionate team that values your contributions and fosters professional growth.

Benefits

Medical Plans

401(k)

Stock Purchase

Wellness Programs

Paid Time Off

Flexible Schedules

Qualifications

• 1+ years experience in community resource education and referrals.
• Experience working with elderly or adults with disabilities.

Responsibilities

• Assess resource needs and propose options for individuals.
• Document member interactions and research outcomes.

Skills

Community Resource Education

Needs Assessment

Referral Services

Communication Skills

Call Center Experience

Education

Bachelor's degree in Social Work

Master's degree in Social Work

Tools

MS Office

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is more connected, convenient, and compassionate. We do it all with heart, each and every day.

Position Summary

Fully Remote ANYWHERE within the continental U.S.

Training hours: 9 - 5:30 EST or CST

Work hours after training: 10 - 6:30 pm EST

Role Description

The WorkLife Consultant (WLC) is part of the WorkLife Team, providing education about community resources, needs assessments, and referrals for various needs including childcare, elder/adult care, and basic needs. The WLC offers consultation and informational services to members and plan sponsors, primarily addressing emergency financial, housing, childcare, elder care, and health-related needs.

Responsibilities

1. Assess resource needs, propose options, and research potential community service providers.
2. Provide resource referrals and educate individuals on resource utilization for various life and work situations.
3. Document member interactions and research outcomes accurately in the system.
4. Work in an inbound/outbound call center environment, including making outbound calls and conducting research.
5. Handle administrative or customer service calls as needed.
6. Support additional tasks such as staffing online chat platforms based on business needs.

Qualifications

• At least 1 year of experience educating individuals/families on community resources and making referrals.
• Experience working with elderly and/or adults with disabilities, including needs assessments and referrals.
• Experience in social work, social services, or case management.
• Proficiency in conducting resource needs assessments.
• Reliable high-speed internet (minimum 25mbps/3mbps), hardwired connection preferred.

Preferred Qualifications

• Spanish speaking skills.
• Experience in a call center environment.
• Excellent computer skills, including MS Office.
• Experience with diverse populations.
• Strong written and verbal communication skills.

Education

• Bachelor's degree in Social Work or related field required.
• Master's degree in Social Work preferred.

Work Details

Anticipated weekly hours: 40

Time type: Full-time

Compensation

Pay range: $21.10 - $44.99 per hour, based on experience, education, and location. Eligible for bonuses and incentives.

Benefits

Comprehensive benefits including medical plans, 401(k), stock purchase, wellness programs, paid time off, flexible schedules, and more. For details, visit CVS Benefits.

Application deadline: 06/30/2025

Qualified applicants will be considered in accordance with applicable laws.