EAP Worklife Analyst

CVS Health; Arizona; Remote; USD 80,000 - 100,000; Full time

Job summary

CVS Health is seeking a WorkLife Consultant to provide education and referrals for community resources. This fully remote position requires experience in social work or related fields, with a focus on assisting individuals with various needs. You will assess resource needs, document interactions, and work in a call center environment. The role offers a competitive pay range and comprehensive benefits.

Benefits

Health insurance

Retirement plans

Employee stock purchase

Paid time off

Holidays

Well-being programs

Development programs

Qualifications

• 1 year experience in community resources education and referrals.
• 1 year experience in social work or related fields.
• Reliable internet access required.

Responsibilities

• Provide education about community resources and referrals.
• Document member interactions and fulfill research cases.
• Handle inbound and outbound calls in a call center.

Skills

Spanish language skills

Strong written and verbal communication skills

Education

Bachelor’s degree in Social Work

Master’s degree

Tools

MS Office applications

Job description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.

Position Summary

• Fully Remote ANYWHERE within the continental U.S.

Monday Through Friday, 11:15 am - 7:45 pm Eastern Time

The WorkLife Consultant (WLC) is part of the WorkLife Team and provides education about community resources, resource needs assessment, and community and/or national referrals to a variety of customers for needs including childcare, elder/adult care, and basic/everyday needs. The WLC is responsible for providing Worklife consultation and informational services to members and plan sponsors. Common requests include emergency financial, housing, childcare with special needs, elder/adult care, and health-related needs.

Additional Responsibilities

• Assess resource needs, propose options, and research/screen potential community service providers to meet these needs.
• Provide resource referrals and educate individuals on how to utilize resources for various life and work situations.
• Document member interactions and research/case fulfillment appropriately in the system.
• Work in an inbound and outbound call center environment, including making outbound calls and conducting research.
• Handle calls that may be administrative or customer service-oriented, not solely research/referral.
• Perform additional duties as assigned, including staffing an online chat platform.

Required Qualifications

• At least 1 year of experience educating individuals/families on community resources and referring to these resources (e.g., elder care, food assistance, transportation, housing, rental assistance, support groups, human services).
• At least 1 year of experience working with elderly and/or adults with disabilities, including resource needs assessments and referrals.
• At least 1 year of experience in social work, social services, case management, or related fields (e.g., intake/assessments, discharge planning, advocacy).
• At least 1 year of experience conducting resource needs assessments (e.g., eldercare, rent/utilities, childcare).
• Reliable internet access with a minimum speed of 25 Mbps download and 3 Mbps upload, wired directly to the modem.

Preferred Qualifications

• Spanish language skills.
• Experience in a call center environment.
• Proficiency in MS Office applications.
• Experience working with diverse populations.
• Strong written and verbal communication skills.

Education

• Bachelor’s degree in Social Work or a related health/social services field required; Master’s degree preferred.

Pay Range

The typical pay range for this role is: $19.52 - $40.90

This range reflects the base hourly or full-time salary, with actual offers depending on experience, education, location, and other factors. The role may include bonuses or incentives.

In addition to compensation, CVS Health offers comprehensive benefits, including health insurance, retirement plans, employee stock purchase, paid time off, holidays, and various well-being and development programs.