Medicare Account Manager

USI Insurance Services; Harrisburg (Dauphin County); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading insurance service provider is seeking a Medicare Account Manager in Harrisburg, PA. The role will focus on managing employee benefits accounts, coordinating customer service, and serving as a primary contact for Medicare-related inquiries. Candidates should have a strong background in health benefits, excellent communication skills, and at least 5 years of relevant experience.

Benefits

Medical, dental, and vision coverage

401(k) plan

Generous paid time off policy

Paid family leave benefit

Flexible spending and health savings accounts

Qualifications

• 5 years of experience in the health benefits industry, preferably Medicare.
• Must hold Life & Health license or obtain within three months from date of hire.

Responsibilities

• Manage a book of Medicare accounts and client relationships.
• Facilitate new Medicare enrollments and manage renewals.

Skills

Analytical skills

Organizational skills

Communication skills

Education

Bachelor's degree

Job description

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Description and Requirements

Requirements

Description and Requirements

General Description: Manage and retain a book of assigned employee benefits accounts. Includes coordination of day-to-day customer service and new enrollments. Serve as primary contact for clients and vendors on Medicare rules, guidelines, and enrollments.

Responsibilities

• Manage a book of business comprised of Medicare Advantage, Medigap, and Prescription Drug Plan (PDP) clients.
• Provide proactive, personalized support to assigned clients. Act as the primary contact between clients and insurance carriers.
• Help process and facilitate new Medicare enrollments for Medicare Advantage & Prescription Drug Plan (MAPD), Medigap, and PDP plans.
• Manage renewal questions, concerns, and enrollments with clients and carriers.
• Champion client cross-selling initiatives and develop client accounts.
• Regularly communicate with clients regarding Medicare rule and regulation updates.
• Process all policy changes, endorsements, and other requests as needed.
• Provide resolution support and oversight for client issues. Includes contract clarifications and billing.
• Maintain a high degree of accuracy in agency management systems.
• Maintain a high degree of understanding of technology used in the Medicare market.
  
  

Knowledge, Skills And Abilities

• 5 years of experience in the health benefits industry, preferably the Medicare and/or Individual market or related marketplace.
• Bachelor’s degree preferred.
• Knowledge of Health and Ancillary plans for the Medicare and Individual market preferred.
• Must hold Life & Health license or obtain within three months from date of hire.
• Strong analytical skills: capable of using and interpreting benefit-related facts and figures.
• Ability to stay organized and focused in a busy, high-volume environment.
• Detail oriented with effective communication skills.
• Comfortable presenting products and services to small audiences.
  
  

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time .

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Insurance

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