Medical Virtual Assistant | Patient Support & Scheduling Coordinator

Winning Assistants, Inc.; United States; Remoto; USD 7000 - 8000; Tempo pieno

Vantaggi offerti da questo lavoro

Dedicated HR & Contractor Support Team

HIPAA & Cybersecurity Training

Access to productivity tools

Descrizione del lavoro

Winning Assistants is seeking a dedicated Medical Virtual Assistant to support patient coordination, scheduling, and front desk operations. This remote role involves managing patient communications and ensuring high levels of service and HIPAA compliance.

Requires experience in healthcare settings, strong attention to detail, and excellent communication skills in English. Candidates will have access to optional training and support resources.

Competenze

• Previous healthcare or medical office experience required.
• Strong patient-facing administrative experience preferred.
• Must have relevant work experience.

Mansioni

• Answer inbound calls and manage patient communications.
• Coordinate scheduling and calendar management.
• Ensure HIPAA compliance in handling patient information.

Conoscenze

Healthcare or medical office experience

Patient-facing administrative experience

Understanding of HIPAA compliance

Experience with EHR/EMR systems

Attention to detail

Independent work

Communication skills in English

Strumenti

TheraOffice EHR

Noise-canceling headset

Webcam

Descrizione del lavoro

Job Title

Medical Virtual Assistant | Patient Support & Scheduling Coordinator

Job Code

[CA-S]

Position Type

Full-Time

Work Schedule (40 hours/week)

Monday – Thursday: 9:00 AM – 6:30 PM EDT

Friday: 9:00 AM – 4:00 PM EDT (With 1-hour unpaid lunch break)

Salary

$5 – $6/hour (based on experience)

Location

Remote (Philippines)

Job Summary & Client Overview

Our client is a growing and patient-focused healthcare and rehabilitation practice committed to delivering high-quality care and exceptional patient experiences. The practice operates in a fast-paced environment and places strong value on professionalism, reliability, patient communication, and operational efficiency.

The team is looking for a dedicated Medical Virtual Assistant who can support daily front desk operations, patient coordination, scheduling, and administrative workflows while maintaining excellent service and HIPAA compliance.

Key Responsibilities

• Answer inbound calls and manage patient phone communications professionally
• Conduct patient follow-up calls and appointment reminders
• Perform patient reactivation outreach for patients not seen within 3–4 months
• Coordinate scheduling and calendar management
• Provide front desk and administrative support remotely
• Manage billing notes and track 45-day billing cycles
• Monitor private insurance, no-fault, and workers’ compensation claims
• Assist with clinical documentation support
• Support insurance verification processes
• Maintain and update patient information within the TheraOffice EHR system
• Handle high-volume patient communication and workflow coordination
• Communicate internally using Weave
• Ensure HIPAA compliance and proper handling of sensitive patient information

Requirements

• Previous healthcare or medical office experience required
• Strong patient-facing administrative experience preferred
• Experience handling inbound calls, patient follow-ups, and appointment scheduling
• Strong understanding of HIPAA compliance and patient confidentiality
• Experience using EHR/EMR systems; TheraOffice experience is highly preferred
• High attention to detail, especially with billing notes and scheduling workflows
• Ability to work independently with minimal supervision after training
• Reliable, dependable, and consistent attendance
• Comfortable working in a high-volume, fast-paced healthcare environment
• Professional, proactive, and responsive attitude

Basic Requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical Requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.