Medical Virtual Assistant (Customer Service & Patient Support)

Winning Assistants, Inc.; United States; Remoto; USD 7000 - 8000; Tempo pieno

Vantaggi offerti da questo lavoro

Dedicated HR & Contractor Support Team

HIPAA & Cybersecurity Training + Certification

Performance-Based Incentives

Client-Approved Paid or Unpaid Time Off

Descrizione del lavoro

Winning Assistants is looking for a Medical Virtual Assistant to provide exceptional support to patients. You will be responsible for managing patient inquiries, administrative coordination, and providing executive support.

The role requires a clear U.S. accent and strong problem-solving skills, with 40+ hours per week of work. Candidates with healthcare experience will be prioritized. The position is remote-friendly, emphasizing flexibility and adaptability.

Competenze

• Professional U.S. accent is a must.
• Experience in healthcare or telemedicine is preferred.
• Proven customer service experience with a focus on empathy.

Mansioni

• Provide exceptional customer service and support to patients.
• Manage appointment scheduling and follow up on consultations.
• Perform administrative tasks including data entry and email management.

Conoscenze

Excellent verbal and written English communication skills

Strong customer service and patient support experience

Strong problem-solving and critical-thinking abilities

Ability to handle difficult customers

High level of reliability and attention to detail

Strumenti

Slack

Salesforce

WhatsApp

Skype

CRM Systems

Proprietary EHR Platform

Descrizione del lavoro

Job Title: Medical Virtual Assistant

Employment Type: Full-Time (40+ Hours per Week)

Schedule: 9:00 AM - 6:00 PM Eastern Daylight Time (EDT)

Working Days: Monday - Friday

Compensation: $5.00 - $6.00 per hour (depending on experience)

Work Setup: Remote

Position Overview

We are seeking a highly professional Medical Virtual Assistant to serve as the primary point of contact for patients, delivering exceptional customer service and support. This role is ideal for someone with healthcare, telemedicine, or patient-facing experience who is passionate about helping patients, solving problems, and contributing to a growing organization.

The ideal candidate is an excellent communicator with a clear and professional U.S. accent, strong critical thinking abilities, and a proactive mindset. This position involves handling patient inquiries, administrative coordination, workflow management, and executive support functions.

Platforms & Tools Used

• Slack
• Salesforce
• WhatsApp
• Skype
• CRM Systems (including Go High Level)
• Proprietary EHR Platform (training provided)

Key Responsibilities

Customer Service & Patient Support

• Answer inbound patient calls and provide exceptional customer service.
• Assist patients with inquiries regarding medications, prescriptions, and storage requirements.
• Professionally handle and de-escalate frustrated or upset patient concerns.
• Ensure a positive, empathetic, and solution-oriented patient experience.

Administrative Oversight & Follow-Up

• Verify daily that all provider consultations have been completed.
• Follow up on incomplete consultations and elevate issues requiring attention.
• Manage appointment scheduling and calendar coordination.
• Organize and manage email inboxes and correspondence.
• Perform accurate data entry and record maintenance.
• Maintain documentation and ensure operational processes are completed on time.
• Support workflow management and task tracking.

Executive & Administrative Support

• Provide executive assistant support including scheduling, organization, and administrative coordination.
• Assist with CRM and Go High Level (GHL)-related administrative tasks.
• Follow up with marketing-generated leads when needed.
• Assist with special projects and day-to-day operational needs.
• Identify opportunities to improve processes and operational efficiency.

Requirements

Communication & Customer Service

• Excellent verbal and written English communication skills.
• Clear, professional U.S. accent (non-negotiable requirement).
• Strong customer service and patient support experience.
• Ability to handle difficult or upset customers with empathy, professionalism, and patience.

Professional Skills

• Strong problem-solving and critical-thinking abilities.
• Excellent pattern recognition and ability to identify trends and inefficiencies.
• High level of reliability, accountability, and attention to detail.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to learn new systems, workflows, and proprietary software quickly.
• Honest and confident enough to seek clarification rather than provide inaccurate information.
• Self-motivated with a strong desire for long-term growth and partnership.

Industry Experience

• Healthcare, telemedicine, or patient-facing customer service experience preferred.
• Experience with EHR/EMR platforms is a plus.
• Familiarity with CRM systems, particularly Go High Level (GHL), is preferred.
• Spanish-English bilingual skills are a plus but not required.

Training & Onboarding

We currently use a proprietary EHR system that is actively being updated and enhanced. Comprehensive training will be provided during onboarding to ensure success within our workflows, processes, and platform.

What We Are Looking For

• Strong pattern recognition and analytical thinking.
• Ability to quickly identify trends and inefficiencies.
• Initiative and ownership of responsibilities.
• Fast learning and adaptability.
• Proactive problem-solving skills.
• Ability to anticipate issues before they arise.
• Process improvement mindset.
• Long-term commitment and growth orientation.

Candidates who consistently identify opportunities for improvement and contribute ideas that enhance operations will be highly favored.

Disqualifying Factors

• Lack of a clear and professional U.S. accent.
• No healthcare, telemedicine, or patient-facing customer service experience.
• Poor communication skills or inability to express thoughts clearly.
• Robotic communication style or lack of empathy.
• Inability to professionally handle upset or frustrated patients.
• Guessing answers rather than seeking accurate information.
• Lack of initiative, critical thinking, or problem-solving ability.
• Poor attendance history or unreliability.
• Frequent job hopping or short-term employment patterns.
• Lack of genuine interest in helping patients.
• Motivation focused solely on compensation rather than growth and partnership.
• Difficulty learning new systems or adapting to a fast-paced environment.
• Poor attention to detail or inability to follow established processes.

Preferred Background

• Medical Virtual Assistance
• Patient Support Services
• Healthcare Customer Service
• Telemedicine Operations
• Medical Reception
• Medical Administration
• Call Center Customer Service
• Executive Assistance
• CRM Administration
• Healthcare Intake Coordination

Basic Requirements

• Must be proficient in speaking and writing English very clearly.
• Must have relevant work experience.
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory).
• Must be available for video meetings with your camera on (when needed).

Technical Requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.