Medical Unit Receptionist

UVA Community Health; Manassas (VA); On-site; USD 22,000 - 32,000; Full time

Job summary

UVA Community Health in Manassas, VA seeks a full-time Medical Unit Receptionist to support the Med/Surg team. This role sits at the center of unit operations, handling front-desk duties, facilitating communication, and ensuring smooth daily workflows.

You will be the first point of contact for patients, families, visitors, and staff; manage calls, perform clerical tasks, and help the care team stay organized with a positive, team-focused approach.

Qualifications

• Education: High School Diploma or GED required.
• Experience: 1 year of healthcare experience preferred; prior secretary experience preferred.
• Licensure: N/A.
• Demonstrates proficiency in verbal and written communications; ability to work in a stressful environment; must be a team player.

Responsibilities

• Serve as the first point of contact for patients, families, visitors, and team members.
• Support communication between nurses, providers, and other hospital departments.
• Manage phone calls, clerical tasks, and multiple priorities in a busy patient care environment.
• Help keep the unit organized and support the care team with a positive, team-focused approach.

Skills

Verbal communications

Written communications

Team player

Interpersonal skills

Detail oriented

Stress management

Computer literacy

Education

High School Diploma or GED

Tools

Office equipment operations

Job description

Job Description

Medical Unit Receptionist

Job Code: NU5000

We’re looking for a full-time, day shift Medical Unit Receptionist to join our Med/Surg team. This role is at the center of unit operations and helps keep communication and daily workflows running smoothly.

Serve as a welcoming first point of contact for patients, families, visitors, and team members.

Support communication between nurses, providers, and other hospital departments.

Manage phone calls, clerical tasks, and multiple competing priorities in a busy patient care environment.

Help keep the unit organized and support the care team with a positive, team-focused approach.

About Us

We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world-class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients i n the local setting of UVA Health’s community hospitals, outpatient locations, and provider offices. By combining our team’s talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home. As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people’s lives every day.

JOB TYPE

Classification: Non Exempt

Supervises Positions:

Job Summary

Performs clerical and receptionist roles to facilitate the efficient operation and maintenance of the patient care area under the supervision of the health care team members. Provides and documents under the direction and supervision of the Assistant Nurse Manager/Nurse Manager.

QUALIFICATIONS

• Education: High School Diploma or GED required.
• Experience: 1 year of experience in healthcare preferred. Prior secretary experience preferred. Refer to the Life Support Training Policy for additional details.
• Licensure: N/A

Additional Skills/Requirements Required

Demonstrates proficiency in verbal and written communications. Ability to work in a stressful environment. Must be able to work as a “team player” with medical staff, nursing staff, visitors, patients, and other hospital employees. Computer literacy (spreadsheets, word process, packaged systems). Knowledge of operation of general office equipment. Interpersonal communications skills. Detailed oriented. Able to handle stressful situations. Maintain organization when dealing with multiple demands/assignments. Must be able to work independently. Has the ability to set priorities which will expedite essential patient care.

Additional Skills/Requirements Preferred

Experience with answering multiple phone lines. Basic computer skills. Excellent customer service behaviors.

Competencies

• Communications: Communicates effectively with all levels of clinic staff and visitors.
• Greets and assists visitors to the department.
• Answers all incoming telephone calls and provides accurate information as needed.
• Attends assigned meetings and contributes positively to serve as communication ambassadors for the organization.

Additional Duties

The incumbent may be asked to perform additional duties as assigned.

PHYSICAL DEMANDS

Physical Demand Code: Medium to Heavy Physical Demand: The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health.

Other

• May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes
• On call responsibilities as directed: Yes
• Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes

Base Compensation

• The base compensation range for this role is $16.00 - $23.39 hourly.
• Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education. Please note that the pay range does not include any applicable incentive compensation programs such as shift differentials, clinical ladders, and other incentives that may be available for those in eligible positions.