Medical Technologist - Client Services Lead (2nd Shift)

American Addiction Centers; West Allis (WI); On-site; USD 35,000 - 63,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Educational assistance

Job summary

Advocate Health is seeking a Medical Laboratory Services Call Center professional in Wisconsin to manage inbound calls, coordinate specimen logistics, and report patient results. The role requires strong communication, clinical knowledge, and the ability to work in a fast-paced environment.

The position supports ACL Laboratories with client service excellence, training staff, and maintaining policy standards.

Qualifications

• Bachelor’s degree in Clinical Laboratory Sciences is required.
• ASCP MT or MLS certification required.
• No experience required.

Responsibilities

• Coordinate and follow through on inbound telephone calls for the laboratory.
• Perform outbound telephone calls to clients.
• Report results to appropriate individuals and notify medical staff of critical results.
• Ensure rapid complaint resolution and documentation.
• Maintain advanced knowledge of ACL operations and data reporting systems.
• Coordinate blood draw requests and specimen pickups with phlebotomy and courier departments.
• Assist Business Development and Client Service teams with account maintenance.
• Assist with development and maintenance of Client Service policies and procedures.
• Instruct students and new caregivers as assigned.

Skills

Interpersonal skills

Computer literacy

Decision making

Education

Bachelor’s Degree in Clinical Laboratory Sciences

Job description

Advocate Health is seeking a Medical Laboratory Services Call Center professional in Wisconsin to manage inbound calls, coordinate specimen logistics, and report patient results. The role requires strong communication, clinical knowledge, and the ability to work in a fast-paced environment.

The position supports ACL Laboratories with client service excellence, training staff, and maintaining policy standards.