Medical Support Technician

Kolmac Integrated Behavioral Health; Columbia (MD); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision

Flexible spending accounts

Tuition reimbursement

Student loan forgiveness

Employee Assistance Program

Flexible schedules

Job summary

Kolmac Integrated Behavioral Health is seeking a Certified Medical Assistant / Patient Services Coordinator for Columbia, MD. This on-site role supports the Partial Hospitalization Program and TMS therapy, bridging front-desk duties with clinical tasks.

The position requires CMA credentials, excellent organizational and communication skills, HIPAA-compliant record-keeping, and ability to work across multiple sites. Schedule is Mon-Fri, 9 AM–5 PM, with a pay rate of $25.00/hour.

Qualifications

• Certified Medical Assistant (CMA) credentials.
• Strong organizational and communication skills.
• Ability to work in a fast-paced, patient-focused environment.
• Proficiency with medical intake systems and HIPAA-compliant record-keeping.
• Flexibility to support multiple sites and adapt to changing priorities.

Responsibilities

• Manage scheduled appointments by checking in patients and alerting clinical staff to their presence.
• Direct walk-in patients to the appropriate staff member.
• Handle all incoming telephone calls professionally, routing messages and deliveries promptly.
• Collect patient information at check-in and maintain HIPAA compliance.
• Manage co-pay and self-pay collections, documenting amounts received and notifying patients of outstanding balances.
• Maintain cleanliness and order of the front desk and waiting area, ensuring patient safety and well-being.
• Assist with medical intake, medication support, and clinical monitoring under the direction of the clinical team.
• Support multiple facilities, requiring flexibility and reliable transportation.
• Assist with TMS Therapy administration and monitoring.

Skills

Organizational skills

Communication skills

Fast-paced environment

HIPAA compliance

Multisite support

Education

Certified Medical Assistant (CMA) credentials

Tools

Medical intake systems

Job description

Kolmac Integrated Behavioral Health and Concerted Care Group (CCG) is a leading outpatient treatment provider in the Mid-Atlantic region, serving individuals, families, couples, and groups across Maryland, DC, Virginia, Delaware, and Pennsylvania. The organization focuses on compassionate, evidence-based care for substance use and mental health disorders, with a strong commitment to diversity, equity, and inclusion

Role Overview

TheCertified Medical Assistant / Patient Services Coordinatoris a dual-role position that bridges the front desk and clinical support teams. This role is critical to thePartial Hospitalization Program (PHP) and related levels of care including Transcranial Magnetic Stimulation (TMS) Therapy, working closely with healthcare providers, patients, and families.

Key Responsibilities

Manage scheduled appointments by checking in patients and alerting clinical staff to their presence.

Direct walk-in patients to the appropriate staff member.

Handle all incoming telephone calls professionally, routing messages and deliveries promptly.

Collect patient information at check-in and maintain HIPAA compliance.

Manage co-pay and self-pay collections, documenting amounts received and notifying patients of outstanding balances.

Maintain cleanliness and order of the front desk and waiting area, ensuring patient safety and well-being

Clinical & Medical Support:

Assist with medical intake, medication support, and clinical monitoring under the direction of the clinical team.

Support multiple facilities, requiring flexibility and reliable transportation

• Assist with TMS Therapy administration and Monitoring (Transcranial Magnetic Stimulation (TMS) is an FDA-approved, noninvasive treatment that uses magnetic pulses to stimulate brain regions involved in mood regulation, primarily for major depression, OCD, migraines, and smoking cessation.)

Location: On-site at Columbia, Maryland

Schedule: Monday-Friday, 9 AM to 5 PM.

Pay: $25.00/hour

Skills & Qualifications

Certified Medical Assistant (CMA) credentials.

Strong organizational and communication skills.

Ability to work in a fast-paced, patient-focused environment.

Proficiency with medical intake systems and HIPAA-compliant record-keeping.

• Flexibility to support multiple sites and adapt to changing priorities

Kolmac offers competitive benefits, including:

Medical, dental, vision, and flexible spending accounts

Tuition reimbursement and student loan forgiveness

Employee Assistance Program

Flexible schedules and a fun, rewarding work environment

If you are interested in a role that combines administrative excellence with direct patient care in a supportive, mission-driven organization, Kolmac’s Medical Support position offers a strong opportunity to contribute to recovery and wellness services.