Medical Support Technician

Kolmac-Integrated-Behavioral-Health; Columbia (MD); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Flexible spending accounts

Tuition reimbursement and student loan

Employee Assistance Program

Flexible schedules

Job summary

Kolmac Integrated Behavioral Health is hiring a Certified Medical Assistant / Patient Services Coordinator for an on-site role in Columbia, MD. The position bridges front desk operations with clinical support, supporting PHP and TMS therapy, and coordinating with healthcare providers and families.

The role requires CMA credentials, strong organizational and communication skills, and the ability to work across multiple facilities. Schedule is Monday–Friday, 9 AM–5 PM, with a $25/hour pay rate.

Qualifications

• Certified Medical Assistant credentials (CMA) required.
• Strong organizational and communication abilities.
• Ability to work in a fast-paced, patient-focused setting.

Responsibilities

• Check in patients and manage appointments, alert clinical staff as needed.
• Direct walk-in patients to appropriate staff.
• Handle incoming calls and route messages promptly.
• Collect patient information at check-in while preserving HIPAA compliance.
• Manage co-pay and self-pay collections and notify patients of balances.
• Maintain front desk and waiting area cleanliness and safety.
• Assist with medical intake, medication support, and clinical monitoring.
• Support multiple facilities and travel between sites as needed.
• Assist with TMS therapy administration and monitoring.

Skills

Organizational skills

Communication skills

HIPAA compliance

Multisite flexibility

Education

Certified Medical Assistant (CMA)

Tools

EMR systems

Job description

Kolmac Integrated Behavioral Health and Concerted Care Group (CCG) is a leading outpatient treatment provider in the Mid-Atlantic region, serving individuals, families, couples, and groups across Maryland, DC, Virginia, Delaware, and Pennsylvania. The organization focuses on compassionate, evidence-based care for substance use and mental health disorders, with a strong commitment to diversity, equity, and inclusion

Role Overview

TheCertified Medical Assistant / Patient Services Coordinatoris a dual-role position that bridges the front desk and clinical support teams. This role is critical to thePartial Hospitalization Program (PHP) and related levels of care including Transcranial Magnetic Stimulation (TMS) Therapy, working closely with healthcare providers, patients, and families.

Key Responsibilities

Manage scheduled appointments by checking in patients and alerting clinical staff to their presence.

Direct walk-in patients to the appropriate staff member.

Handle all incoming telephone calls professionally, routing messages and deliveries promptly.

Collect patient information at check-in and maintain HIPAA compliance.

Manage co-pay and self-pay collections, documenting amounts received and notifying patients of outstanding balances.

Maintain cleanliness and order of the front desk and waiting area, ensuring patient safety and well-being

Clinical & Medical Support:

Assist with medical intake, medication support, and clinical monitoring under the direction of the clinical team.

Support multiple facilities, requiring flexibility and reliable transportation

• Assist with TMS Therapy administration and Monitoring (Transcranial Magnetic Stimulation (TMS) is an FDA‑approved, noninvasive treatment that uses magnetic pulses to stimulate brain regions involved in mood regulation, primarily for major depression, OCD, migraines, and smoking cessation.)

Location: On-site at Columbia, Maryland

Schedule: Monday–Friday, 9 AM to 5 PM.

Pay: $25.00/hour

Skills & Qualifications

Certified Medical Assistant (CMA) credentials.

Strong organizational and communication skills.

Ability to work in a fast-paced, patient-focused environment.

Proficiency with medical intake systems and HIPAA-compliant record-keeping.

• Flexibility to support multiple sites and adapt to changing priorities

Kolmac offers competitive benefits, including:

Medical, dental, vision, and flexible spending accounts

Tuition reimbursement and student loan forgiveness

Employee Assistance Program

Flexible schedules and a fun, rewarding work environment

If you are interested in a role that combines administrative excellence with direct patient care in a supportive, mission-driven organization, Kolmac’s Medical Support position offers a strong opportunity to contribute to recovery and wellness services.