Medical Support & Front Desk Specialist

Sciolex Corporation; Glendale (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Sciolex Corporation in Chantilly, VA is seeking a Medical Support Assistant to provide front-desk and clinical support within the Veterans Health Administration environment. The role includes patient reception, appointment scheduling, records processing, and coordination with external providers.

Candidates should have a high school diploma, at least 6 months in customer service, typing 50 WPM, basic medical terminology, and strong English communication.

Qualifications

• High School Diploma, GED, or other equivalent.
• Knowledge of basic medical terminology.
• Minimum of 6 months of customer service experience.
• Ability to type 50 WPM.
• Possess basic computer skills.
• Oral and written proficiency in English.

Responsibilities

• Screens and receives phone calls in a courteous and timely manner.
• Responds to telephone inquiries regarding delivery of services.
• Perform appointment scheduling, tracking, pre- and post- appointment contacts as required.
• Receive medical records and ensure all necessary health and administrative information are processed into the proper Records Systems.
• Coordinates and authorizes care with external community care providers.
• Access computers to utilize Microsoft Office products including Outlook, Teams, Word, and Excel, and various electronic systems.
• Process community care consults in associated electronic systems
• Effectively communicates with internal and external medical providers, reception staff, patients, and other third parties
• Provide friendly and quality customer service to all patients, patient families, office and medical staff
• Various front desk administrative duties, as needed

Skills

Typing 50 WPM

Customer service

Medical terminology

Basic computer skills

English proficiency

Education

High School Diploma/GED or equivalent

Job description

Sciolex Corporation in Chantilly, VA is seeking a Medical Support Assistant to provide front-desk and clinical support within the Veterans Health Administration environment. The role includes patient reception, appointment scheduling, records processing, and coordination with external providers.

Candidates should have a high school diploma, at least 6 months in customer service, typing 50 WPM, basic medical terminology, and strong English communication.