Medical Support Assistant

US-Department-of-Veterans-Affair; Indianapolis (IN); On-site; USD 39,000 - 54,000; Full time

Job summary

The US Department of Veterans Affairs is seeking a Medical Support Assistant at the Richard L. Roudebush VA Medical Center in Indianapolis. The role supports physicians, nurses, and staff by handling patient-related administrative tasks and data entry.

Applicants must meet basic requirements, including U.S. citizenship and education; no experience is required. The position emphasizes customer service, data handling, and appointment scheduling in a clinical setting.

Qualifications

• Citizenship: U.S. citizen; non-citizens may be appointed where allowed.
• Education: High school diploma, GED, or proficiency certificate.
• Experience: No prior experience required.
• Licensure/Certification: None required at appointment.

Responsibilities

• Provide technical support to clinicians to facilitate patient care.
• Enter, modify, and retrieve sensitive patient data in EHR systems.
• Schedule medical appointments in a clinical setting.
• Communicate with staff and patients to resolve issues and coordinate care.

Skills

Advanced medical terminology

Customer service

EHR/PII data entry

Appointment scheduling

Independent work

Professional communication

Education

High school diploma or GED

Two years education above high school

Job description

This position is located at the Richard L. Roudebush VA Medical Center. The Medical Support Assistant is responsible for performing a variety of technical support duties that facilitate the work of physicians, nurses and other members of the medical facility who provide direct patient care.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

To qualify for appointment to this position, all applicants must possess the following:

• Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).
• Experience. No experience required.
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

GS-5 Medical Support Assistant

In addition to meeting basic requirement listed above, applicant must possess at least one year experience at or equivalent to work at the next lower level, GS-4 that provides the knowledge, skills, and abilities to perform successfully the work of the position.

• Experience: One year of creditable experience equivalent to the next lower grade.

OR

• Education. Two years of education above high school. TRANSCRIPTS REQUIRED

• Demonstrated Knowledge, Skills, and Abilities. In addition candidates must demonstrated all of the KSA's below:

(a) Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.

(b) Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution

(c) Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.

(d) Ability to schedule medical appointments in a clinical setting.

(e) Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.

(f) Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-5.

Physical Requirements

The work is mostly sedentary. It typically requires sitting with sustained periods of concentration. There will be some walking, standing, bending, and carrying of relatively light objects. The position may also require stooping, reaching, lifting, pulling, and other moderate exertion or strain. Incumbent may occasionally have to walk some distance to a meeting.