Medical Support Assistant (Scheduler)

U.S. Department of Veterans Affairs; Lafayette (IN); On-site; USD 30,000 - 45,000; Full time

Job summary

The Indianapolis VA Medical Center is seeking an Advanced Medical Support Assistant to enhance healthcare services across various locations. Ideal candidates will possess strong communication skills and a foundational understanding of medical processes. They will support a team of clinicians in delivering robust medical care to veterans.

Qualifications

• Citizenship in the U.S. required.
• Six months in clerical or administrative work or equivalent education.
• One year of experience at GS-5 level required.

Responsibilities

• Support team of medical clinicians in patient care.
• Manage schedules and ensure patient access to care.
• Communicate effectively in various formats to resolve patient concerns.

Skills

Communication skills

Time management

Knowledge of medical terminology

Patient support knowledge

Ability to collaborate

Education

One year above high school

Job description

The Department of Veterans Affairs, Indianapolis VA Medical Center, is seeking motivated individuals to join their team as an Advanced Medical Support Assistant. The Medical Center is hiring at multiple locations with varying tour of duties.

This is an open continuous announcement. We accept applications on an ongoing basis; qualified applicants will be considered as vacancies become available.

You may be referred and contacted by multiple departments and locations.

Duties

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

Duties of the Medical Support Assistant include, but are not limited to:

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. All other requirements must be met within 30 days of the closing date of this announcement.

Basic Requirements:

• United States Citizenship: Citizen of the United States. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience and Education:
  • Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR,
  • Education: One year above high school; OR,
  • Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Grade Determination:

In addition to meeting basic requirements, the applicant must possess at least one year of experience at or equivalent to work at the GS-5 (Full Performance level), that provides the knowledge, skills, and abilities to perform successfully the work of the position.

Demonstrated Knowledge, Skills, and Abilities (KSAs):

Candidates must demonstrate, in their resume, all of the following KSAs:

1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines to accomplish team goal setting and ensure medical care to patients.
2. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established policies and regulations.
3. Effective communication skills, electronically, by phone, in person, and in writing, including preparing reports and resolving patient concerns.
4. Advanced knowledge of healthcare processes, including scheduling and access to care.
5. Advanced knowledge of policies and procedures related to interdisciplinary care delivery and patient support functions.
6. Advanced knowledge of medical terminology used by clinicians.

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

• Grandfathering Provision: May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (applicable only to current VHA employees in this occupation who meet the criteria).

Physical requirements: The work is sedentary. Employees typically sit comfortably but may need to walk, stand, bend, carry light items, or drive. No special physical demands are required.