Medical Support Assistant - Patient Scheduling & Admin

Customer Value Partners, Inc.; Glendale (CO); On-site; USD 31,684 - 49,593; Full time

Job summary

Customer Value Partners, Inc. is hiring Medical Support Assistants to support the Office of Community Care in Glendale, CO. The role involves managing patient appointments, providing front-desk support, and handling documentation and claims within EMR systems.

Ideal candidates will pass a security clearance, demonstrate accurate typing, and have at least a High School diploma. On-site duties follow clinic hours; multiple administrative tasks support the care team and patient flow.

Qualifications

• Must pass required security clearance (US Citizenship required).
• Typing test with 50 wpm accuracy required.
• Experience with computer programs (spreadsheets/word processing).
• High school education or GED equivalent.
• Familiarity with medical terminology and hospital/clinic terms.
• Government training on appointment management and VA policies will be provided.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and prepare for visits.
• Provide general reception support in ROI offices at medical centers.
• Scan insurance cards and protect sensitive information; complete ICB encounters.
• Scan records into EMR to support HIM functions at centers.
• Handle outgoing and incoming calls.
• Review travel reimbursement requests and reconcile claims.
• Review ambulance claims for eligibility and payment.
• Coordinate transportation for eligible patients with clinical teams.

Skills

Security clearance

Typing 50 wpm

Computer literacy

Customer service

Medical terminology

US Citizenship

Education

High School diploma or GED

Job description

Customer Value Partners, Inc. is hiring Medical Support Assistants to support the Office of Community Care in Glendale, CO. The role involves managing patient appointments, providing front-desk support, and handling documentation and claims within EMR systems.

Ideal candidates will pass a security clearance, demonstrate accurate typing, and have at least a High School diploma. On-site duties follow clinic hours; multiple administrative tasks support the care team and patient flow.