Medical Support Assistant - Patient Scheduling & EMR Support

CVP (Customer Value Partners); Castle Rock (CO); On-site; USD 45,500 - 52,000; Full time

Job summary

CVP is recruiting Medical Support Assistants to support the Castle Rock Outpatient Clinic in Castle Rock, CO. Hours are Monday–Friday, 8:00 am–4:30 pm, excluding federal holidays. Must reside within 50 miles of the location.

The role includes scheduling and rescheduling patient appointments, providing front-desk ROI support, processing insurance and travel reimbursements, entering data into an EMR, and handling calls with accuracy.

Qualifications

• Minimum six months of customer service experience.
• Pass a required security clearance (US Citizenship Required).
• Typing test required; 50 wpm with minimal errors.
• Familiarity with medical terminology.
• Proficiency with EMR and hospital terminology.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
• Provide general reception support in the Release of Information (ROI) offices at various medical centers.
• Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
• Scanning of records into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
• Make outgoing and receive incoming phone calls.
• Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.
• Utilize computer programs appropriately, usually involving spreadsheets, word processing.
• Ability to pass a required level of security clearance (US Citizenship Required).

Skills

Customer service

Typing 50 wpm

Medical terminology

Education

High School diploma or GED

Tools

EMR system

Spreadsheets

Word processing

Job description

CVP is recruiting Medical Support Assistants to support the Castle Rock Outpatient Clinic in Castle Rock, CO. Hours are Monday–Friday, 8:00 am–4:30 pm, excluding federal holidays. Must reside within 50 miles of the location.

The role includes scheduling and rescheduling patient appointments, providing front-desk ROI support, processing insurance and travel reimbursements, entering data into an EMR, and handling calls with accuracy.