Medical Support Assistant - Vancouver

Jamison Professional Services, Inc.; Vancouver (WA); On-site; USD 34,440 - 48,216; Full time

Benefits offered by this job

Benefits

Job summary

Jamison Professional Services, Inc. is seeking a qualified Medical Support Assistant in Vancouver, WA. The role involves patient scheduling, documentation, and providing customer service to Veterans and families.

Applicants should have strong communication and organizational skills, along with previous experience in healthcare administration. The position offers an hourly rate of $25.02 plus benefits, with work hours from Monday to Friday.

Qualifications

• 12 months of experience as Medical Support Assistant preferred.
• Ability to maintain professionalism and confidentiality in a fast-paced environment.

Responsibilities

• Schedule and coordinate patient appointments.
• Provide exceptional customer service to Veterans and families.
• Maintain accurate patient records and demographic information.
• Process referrals and consults.
• Collaborate with healthcare providers for continuity of care.

Skills

Customer service

Communication skills

Organizational skills

Knowledge of medical terminology

Education

High School education or GED equivalent

Tools

Microsoft Word

Excel

Outlook

Microsoft Office Suite

Job description

Medical Support Assistant (MSA)

Jamison Professional Services, Inc. (“Jamison”) is currently seeking a qualified and motivated candidate for the position of Medical Support Assistant.

Hourly Rate: $25.02 + Benefits

DESCRIPTION OF SERVICES: The Medical Support Assistant is responsible for supporting Community Care scheduling at VAPSHCS. Tasks include consult intake, outreach to Veterans/providers, scheduling, documentation, and escalation per SOP.

Responsibilities:

• Scheduling, rescheduling, and coordinating patient appointments.
• Providing exceptional customer service to Veterans, families, staff, and visitors.
• Maintaining accurate patient records and demographic information.
• Processing referrals, consults, and community care appointments.
• Responding to patient inquiries and resolving concerns in a timely and professional manner.
• Supporting clinic operations, access contingency plans, and daily administrative functions.
• Collaborating with VA and community healthcare providers to ensure continuity of care.
• Meeting performance standards for accuracy (98%+) and scheduling timeliness (within 7 calendar days of consult assignment).

Required and Desired Knowledge, Skills, and Abilities:

• Strong customer service, communication, and organizational skills.
• Experience with medical scheduling, healthcare administration, or patient support services preferred.
• Ability to work effectively in a fast‑paced healthcare environment while maintaining professionalism, confidentiality, and attention to detail.
• Have a High School education or GED equivalent.
• Oral and written proficiency with English.
• Knowledge of Computer software such as Microsoft Word, Excel, Outlook, and Microsoft Office Suite.
• Knowledge of medical terminology.
• Minimum 12 months of experience as Medical Support Assistant.
• Knowledgeable in the operation of office equipment (computers, copiers, fax machines, labelers, etc.) to scan, file and/or store both electronic and paper documents for future reference.

Location: Vancouver, WA 98661

Schedule: All contract work shall be performed Monday through Friday, 8:00 a.m. to 4:30 p.m. local time (Alaska, Pacific, or Mountain), excluding Federal holidays.

Clearance Level Required: Employment is contingent upon successfully completing any required background checks, in accordance with applicable law.

Jamison affers equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.