Medical Support Assistant (Medical Receptionist)

Ansible Government Solutions, LLC; Philadelphia (Philadelphia County); On-site; USD 35,000 - 55,000; Full time

Job summary

Ansible Government Solutions, LLC is seeking Medical Support Assistants (MSA) for the Philadelphia VA Medical Center. The role includes scheduling appointments, coordinating patient care, and clerical tasks such as managing records and claims. Candidates should possess strong communication skills, familiarity with medical terminology, and relevant experience. Weekend shifts are required.

Qualifications

• Citizen of the United States is mandatory.
• Ability to speak clearly and write in English.
• Typing speed of 40-50 words per minute.

Responsibilities

• Schedule appointments and manage the Electronic Waiting List.
• Provide reception support in the Release of Information offices.
• Review travel reimbursement requests and reconcile claims.

Skills

Communication

Computer Proficiency

Medical Terminology

Education

Two-year degree

Certification from an accredited institution

Job description

Overview
Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the Philadelphia VA Medical Center located at 3900 Woodland Ave, Philadelphia, PA 19104. Working hours are Sat - Sun, 8:00am-4:30pm, 4:00pm--12:00am, or 12:00am-8:00am. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates.

Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ dedicated staff committed to our customers’ success.

Responsibilities

• Schedule appointments and utilize the Electronic Waiting List accurately and promptly.
• Coordinate appointments with patient input, either in-person or by phone, aiming to minimize multiple trips to the medical center.
• Notify the VA shift supervisor if clinic access issues arise or if patients cannot be scheduled within mandated timeframes.
• Review active/pending consults, Electronic Wait List, Recall list, and Audio Care communications daily for accuracy and proper disposition.
• Provide reception support in the Release of Information (ROI) offices at various medical centers.
• Scan insurance cards, safeguard secure information, and complete all insurance buffer (ICB) encounters as required.
• Make outgoing and receive incoming phone calls.
• Review travel reimbursement requests and reconcile claims/vouchers using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging transportation for eligible patients and coordinate with clinical teams for appropriate transportation modes.

Qualifications

• Must be a citizen of the United States of America.
• Ability to speak clearly, hear, and write in English.
• Proficient in computer programs such as spreadsheets and word processing; capable of typing 40-50 words per minute with minimal errors.
• Heavy usage of phone and computer, often simultaneously.
• Familiarity with medical and hospital terminology and/or clinics.
• Technically proficient in skills necessary to meet government requirements; training on appointment management, VA policies, and procedures will be provided by SFVAHS.
• Education or experience (or both):
  • Two-year degree.
  • Two years of relevant work experience.
  • Certification from an accredited institution.
• MSA Certification preferred but not required.
• Ability to pass a security clearance at the NACI level.
• No sponsorship available.

Physical and Other Requirements:

• Ability to sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during work shifts.
• Lift up to 50 lbs from floor to waist.
• Lift up to 20 lbs.
• Carry up to 40 lbs over a reasonable distance.
• Push/pull with up to 30 lbs of force.

Equal Opportunity Statement:

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.