Medical Support Assistant (Medical Receptionist)

Customer Value Partners, Inc.; Glendale (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic healthcare and technology consulting firm as a Medical Support Assistant. In this role, you will be pivotal in supporting the Office of Community Care, managing patient appointments, and ensuring efficient operations within a fast-paced clinic environment. The ideal candidate will possess strong customer service skills, a solid understanding of medical terminology, and the ability to navigate various computer programs. This position offers a competitive hourly wage and the opportunity to contribute to meaningful healthcare solutions. If you're ready to make a difference in the lives of patients, this role is for you!

Qualifications

• Ability to pass security clearance; US Citizenship required.
• Minimum six months of customer service experience.

Responsibilities

• Schedule and manage patient appointments; provide reception support.
• Scan records into EMR and assist with transportation arrangements.

Skills

Customer Service

Typing (50 wpm)

Computer Proficiency

Medical Terminology

Education

High School Diploma or GED

Tools

Electronic Medical Record (EMR)

Spreadsheets

Word Processing Software

Job description

Overview

CVP is recruiting Medical Support Assistants (MSA) to support the Office of Community Care located at 4100 E. Mississippi Ave, Glendale, CO 80246. Clinic hours are Monday – Friday, 7:00 am – 6:00 pm; the MSA will work an 8-hour shift within these business hours. Schedules will be determined by the clinic and may rotate as needed. Position Pays: $22.29 - $27.22/hr

Responsibilities

• Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
• Provide general reception support in the Release of Information (ROI) offices at various medical centers.
• Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
• Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
• Make outgoing and receive incoming phone calls.
• Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.

Qualifications

• Ability to pass a required level of security clearance (US Citizenship Required).
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in;
• Ability to type 50 wpm with minimum errors.(Typing test required)
• High School education or GED equivalent
• Familiarity with medical terminology, hospital terminology and/or clinics.
• Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.
• Minimum six (6) months of customer service experience

All candidates must be able to:

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
• Lift up to 50 lbs from floor to waist
• Lift up to 20 lbs
• Carry up to 40 lbs a reasonable distance
• Push/pull with 30 lbs of force

About CVP

CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. Wehelp organizations achieve lasting transformation.