Medical Support Assistant (Medical Receptionist)

Ansible Government Solutions; Denver (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Ansible Government Solutions is seeking Medical Support Assistants to join their team. In this role, you will manage patient appointments, provide reception support, and assist with insurance claims. Ideal candidates should possess strong customer service skills and a high school diploma.

Qualifications

• Citizen of the United States.
• Ability to speak clearly and write in English.
• Experience with medical terminology preferred.

Responsibilities

• Schedule and manage patient appointments.
• Provide reception support and handle incoming phone calls.
• Scan records into an Electronic Medical Record.

Skills

Communication

Customer Service

Typing

Education

High School diploma or GED equivalent

Job description

Overview

Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the VHA Office of Community Care located at 4100 E Mississippi Ave, Glendale, CO 80246. Working hours are Mon-Fri, 8:00 am - 4:30 pm. Weekend coverage may be required on a rotational basis. If you accept employment with Ansible, you must acknowledge that any assigned schedule is subject to change at the discretion of Ansible or its customers.

Position Pays: $22.29 - $27.22/hr

Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing federal customers with solutions in national security, health care, and information technology. We employ dedicated staff committed to our customers' success.

Responsibilities

1. Schedule, cancel, and reschedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
2. Provide general reception support in the Release of Information (ROI) offices at various medical centers.
3. Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
4. Scan records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
5. Make outgoing and receive incoming phone calls.
6. Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
7. Review ambulance claims for eligibility and payment.
8. Assist in arranging transportation for eligible patients and coordinate with clinical teams to request appropriate transportation modes.

Qualifications

• Citizen of the United States of America.
• Ability to speak clearly, hear, and write English.
• Proficient in computer programs, including spreadsheets and word processing; typing speed of 50 wpm with minimal errors.
• High School diploma or GED equivalent.
• Familiarity with medical and hospital terminology and clinics.
• Technically proficient to meet government requirements; training on appointment management, VA policies, and procedures will be provided.
• Minimum six (6) months of customer service experience.
• Ability to pass a security clearance (NACI-level background check).
• No sponsorship available.

Physical and Other Requirements

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift.
• Lift up to 50 lbs from floor to waist.
• Lift up to 20 lbs.
• Carry up to 40 lbs a reasonable distance.
• Push/pull with 30 lbs of force.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.