Medical Support Assistant (Medical Receptionist)

Ansible Government Solutions, LLC; Glendale (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Ansible Government Solutions, LLC is seeking Medical Support Assistants to support the VHA Office of Community Care in Glendale. This role involves patient scheduling, reception tasks, and insurance claims processing, requiring strong communication, computer skills, and customer service experience. Candidates must be citizens of the U.S. and capable of handling physical duties related to the job.

Qualifications

• Ability to speak, hear, and write in English.
• Minimum six months of customer service experience.
• Ability to pass NACI-level background check.

Responsibilities

• Schedule and manage patient appointments.
• Provide general reception support.
• Handle insurance and reimbursement claims.

Skills

Customer service

English communication

Computer proficiency

Medical terminology

Education

High School education or GED

Job description

Overview
Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the VHA Office of Community Care located at 4100 E Mississippi Ave, Glendale, CO 80246. Working hours are Mon-Fri, 8:00am-4:30pm. Weekend coverage may be required on a rotational basis. If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers.

Position Pays: $22.29 - $27.22/hr

Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.

Responsibilities

• Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
• Provide general reception support in the Release of Information (ROI) offices at various medical centers.
• Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
• Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
• Make outgoing and receive incoming phone calls.
• Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.

Qualifications

• Citizen of the United States of America.
• Ability to speak clearly, hear and write English.
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 50 wpm with minimum errors.
• Have a High School education or GED equivalent
• Familiarity with medical terminology, hospital terminology and/or clinics.
• Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.
• Minimum six (6) months of customer service experience
• Ability to pass a required level of security clearance (NACI-level background check).
• No sponsorship available

All candidates must be able to:

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
• Lift up to 50 lbs from floor to waist
• Lift up to 20 lbs
• Carry up to 40 lbs a reasonable distance
• Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.