Medical Support Assistant (Medical Receptionist)

Ansible Government Solutions, LLC; Aurora (IL); On-site; Full time

Job summary

Join a forward-thinking company as a Medical Support Assistant, where you will play a vital role in enhancing patient care at a prominent VA Medical Center. This position involves managing patient appointments, providing reception support, and ensuring accurate documentation within electronic systems. The ideal candidate will possess strong communication skills, a solid understanding of medical terminology, and a commitment to delivering exceptional customer service. You will be part of a dedicated team that values your contributions and supports your professional growth. If you are looking for a rewarding opportunity to make a difference in the lives of veterans, this role is perfect for you.

Qualifications

• Must be a U.S. citizen with a high school education or GED.
• Six months of customer service experience is required.

Responsibilities

• Schedule and manage patient appointments and consults.
• Provide reception support and manage insurance documentation.
• Assist in transportation arrangements for eligible patients.

Skills

Customer Service

English Communication

Computer Proficiency

Medical Terminology Familiarity

Education

High School Diploma or GED

Tools

Electronic Medical Record (EMR) Systems

Spreadsheets

Word Processing Software

Job description

Overview
Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the Rocky Mountain Regional VA Medical Center located at 1700 N. Wheeling St., Aurora, CO 80045. Working hours are Mon-Fri, 8:00am-4:30pm. Weekend coverage may be required on a rotational basis. If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers.

Position Pays: $22.29 - $27.22/hr

Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.

Responsibilities

1. Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
2. Provide general reception support in the Release of Information (ROI) offices at various medical centers.
3. Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
4. Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
5. Make outgoing and receive incoming phone calls.
6. Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
7. Review ambulance claims for eligibility and payment.
8. Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.

Qualifications

1. Citizen of the United States of America.
2. Ability to speak clearly, hear and write English.
3. Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 50 wpm with minimum errors.
4. Have a High School education or GED equivalent.
5. Familiarity with medical terminology, hospital terminology and/or clinics.
6. Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.
7. Minimum six (6) months of customer service experience.
8. Ability to pass a required level of security clearance (NACI-level background check).
9. No sponsorship available.

All candidates must be able to:

1. Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift.
2. Lift up to 50 lbs from floor to waist.
3. Lift up to 20 lbs.
4. Carry up to 40 lbs a reasonable distance.
5. Push/pull with 30 lbs of force.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.