Medical Support Assistant (Medical Receptionist)

Customer Value Partners, Inc.; Aurora (IL); On-site; Full time

Job summary

Join a dedicated team at a prominent medical center as a Medical Support Assistant. In this vital role, you will be responsible for scheduling patient appointments, managing medical documentation, and providing essential support to clinical teams. This position offers a dynamic work environment where you can make a real difference in the lives of patients. If you have a passion for healthcare and customer service, this is an exciting opportunity to contribute to a mission-driven organization. Enjoy a supportive atmosphere with comprehensive training and development, ensuring you thrive in your role.

Qualifications

• High School education or GED equivalent required.
• Ability to type 50 wpm with minimum errors is essential.

Responsibilities

• Schedule and manage patient appointments and consults.
• Provide reception support and handle insurance documentation.
• Assist in arranging transportation for eligible patients.

Skills

Customer Service

Typing (50 wpm)

Computer Proficiency

Familiarity with Medical Terminology

Education

High School Diploma or GED

Tools

Electronic Medical Record (EMR)

Spreadsheet Software

Word Processing Software

Job description

Overview

CVP is recruiting Medical Support Assistants (MSA) to support the Rocky Mountain Regional VA Medical Center located at 1700 N. Wheeling St., Aurora, CO 80045. Clinic hours are Monday – Friday, 7:00 am – 6:00 pm; the MSA will work an 8-hour shift within these business hours. Schedules will be determined by the clinic and may rotate as needed. Position Pays: $22.29 - $27.22/hr

Responsibilities

• Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
• Provide general reception support in the Release of Information (ROI) offices at various medical centers.
• Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
• Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
• Make outgoing and receive incoming phone calls.
• Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.

Qualifications

• Ability to pass a required level of security clearance (US Citizenship Required).
• Utilize computer programs appropriately, usually involving spreadsheets and word processing.
• Ability to type 50 wpm with minimum errors (Typing test required).
• High School education or GED equivalent.
• Familiarity with medical terminology, hospital terminology, and/or clinics.
• Technically proficient in the skills necessary to fulfill the government's requirements; training will be provided by the SFVAHS on appointment management, VA policy, and procedures.
• Minimum six (6) months of customer service experience.

All candidates must be able to:

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift.
• Lift up to 50 lbs from floor to waist.
• Lift up to 20 lbs.
• Carry up to 40 lbs a reasonable distance.
• Push/pull with 30 lbs of force.