Medical Support Assistant (Medical Receptionist)

Customer Value Partners, Inc.; Aurora (CO); On-site; Full time

Job summary

An established industry player is seeking Medical Support Assistants to join their dynamic team at a VA Clinic. This role involves scheduling appointments, managing patient information, and providing essential support in a healthcare setting. Ideal candidates will have strong customer service skills, proficiency in typing and computer programs, and a commitment to maintaining high standards of patient care. Join a forward-thinking organization dedicated to transforming healthcare and making a meaningful impact in the lives of veterans. This is a fantastic opportunity for those looking to grow within a supportive and innovative environment.

Qualifications

• Must pass security clearance; US Citizenship required.
• Typing proficiency of 50 wpm with minimal errors is necessary.

Responsibilities

• Schedule and manage patient appointments and consults.
• Provide reception support and handle insurance documentation.

Skills

Customer Service

Typing (50 wpm)

Computer Proficiency

Medical Terminology

Education

High School Diploma or GED

Tools

Electronic Medical Records (EMR)

Spreadsheets

Word Processing Software

Job description

Overview

CVP is recruiting Medical Support Assistants (MSA) to support the Lt. Col. John W. Mosely VA Clinic located at 21825 E. Quincy Avenue, Aurora, CO 80018.Clinic hours are Monday – Friday, 7:00 am – 6:00 pm; the MSA will work an 8-hour shift within these business hours. Schedules will be determined by the clinic and may rotate as needed. Position Pays: $22.29-27.22/hr

Responsibilities

• Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
• Provide general reception support in the Release of Information (ROI) offices at various medical centers.
• Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
• Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
• Make outgoing and receive incoming phone calls.
• Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.

Qualifications

• Ability to pass a required level of security clearance (US Citizenship Required).
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in;
• Ability to type 50 wpm with minimum errors.(Typing test required)
• High School education or GED equivalent
• Familiarity with medical terminology, hospital terminology and/or clinics.
• Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.
• Minimum six (6) months of customer service experience

All candidates must be able to:

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
• Lift up to 50 lbs from floor to waist
• Lift up to 20 lbs
• Carry up to 40 lbs a reasonable distance
• Push/pull with 30 lbs of force

About CVP

CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. Wehelp organizations achieve lasting transformation.