Medical Support Assistant (Greeter) - Clinton - IHS

Priority Dispatch Corp.; Clinton (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to provide essential medical support services within their Administration department. This role involves engaging with patients, managing their registration, and ensuring accurate medical records are maintained. The ideal candidate will excel in customer service, possess strong communication skills, and be adept at navigating healthcare eligibility processes. Join a team that values empowerment and strives to deliver exceptional service to the community. If you are passionate about healthcare and looking for a rewarding opportunity, this position is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Parental Leave

Flexible Spending Accounts

Qualifications

• Excellent customer service skills required for patient interactions.
• Knowledge of medical record management and patient registration processes.

Responsibilities

• Perform receptionist duties, including patient check-ins and scheduling.
• Educate patients on required forms and maintain accurate medical records.

Skills

Customer Service

Medical Record Management

Patient Registration

Communication

Education

Background Check

Job description

Job Details

Job Location: IHS Clinton - Clinton, OK

Position Type: Full Time

Salary Range: Undisclosed

Job Category: Admin - Clerical

Description

JOB SUMMARY: Provide medical support services for the Administration department at Clinton Service Unit.

PRIMARY DUTIES:

• Performs a variety of receptionist duties such as receives patients, visitors, and telephone calls; refers calls to appropriate staff; escorts patients into treatment areas, as needed; schedule and/or check-in appointments per facility policy; answers routine medical, personnel, and administrative inquiries. Operates paging system as needed for calling codes and communicating per policy. Communicates with outside agencies and other departments within the facility.
• Interviews all patients with excellent customer service to obtain accurate and updated patient registration information, such as demographics, Tribal enrollment, verification and entry of third party resource information and all other information requested in Patient Registration package.
• Educates patients on all forms (Privacy Practices, Patient Rights, Advance Directive, Personal Health Record, etc.) that patient is required to sign and obtains signatures on documents in order for the service unit business office to bill all alternate resources for healthcare services provided, including the non-beneficiary services. Educates patients on facility practices.
• Determines the eligibility of patients seeking health care at the IHS facility per the Oklahoma City Area Eligibility Policy for services at the facility and Purchased Referred Care eligibility status by obtaining and reviewing the Certificate of Indian Blood, proof of tribal membership or descendancy, proper identification and proof of residency documentation according to IHS Guidelines.
• Responsible for the creation, maintenance and disposition of medical records. Maintaining chart and activity logs and correcting all errors and warnings. Updates medical records for life events, i.e., adoptions, marriages, name changes, deaths, etc. Scanning all documents into the medical record with accuracy.
• Participates in revenue cycle initiatives, understanding their role within the revenue cycle and identifying and reporting issues. Performs a cursory screening of alternate resources and refers patients to the benefit coordinator for assistance per the Third Party Internal Control Policy.

EDUCATION/CERTIFICATION:

• Background check required.

SECURITY CLEARANCE:

• Public Trust

Qualifications

ABOUT US: At MCSG Technologies, we believe the path to success begins by empowering our employees to do what is best for our customers. This helps create value for our customers and business partners through efficiencies and cost-effective relationships that are built on trust, while delivering on-time and within budget. Our company ethos is simple: Empowered to serve our customers, our communities, our colleagues. If you would like to learn more, please visit our website at www.mcsgtech.com or find us on Glassdoor.

BENEFITS OFFERED: Medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, EAP, parental leave, paid time off, holidays and more. Learn more about MCSG Technologies benefits: https://www.mcsgtech.com/benefits/.

COLORADO'S EQUAL PAY ACT: In compliance with Colorado's Equal Pay for Equal Work Act; MCSG Technologies considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status or any other characteristic protected by law.

EXECUTIVE ORDER 14042 ENSURING ADEQUATE COVID-19 SAFETY PROTOCOLS: The United States government may require that all employees, plus all contract employees performing services on behalf of the federal government, be fully vaccinated against COVID-19. In accordance with EO 14042, MCSG Technologies may require that all employees with MCSG Technologies be fully vaccinated against COVID-19.