Medical Support Assistant (Greeter) - Clinton - IHS

Mcsgtech; Clinton (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated medical support professional to provide essential services within the Administration department. This role involves performing various receptionist duties, including patient interactions, appointment management, and ensuring accurate medical record maintenance. The ideal candidate will possess excellent customer service skills and a strong understanding of patient registration processes. Join a team that values empowerment and efficiency, contributing to the health and well-being of the community while enjoying a comprehensive benefits package.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Flexible Spending Accounts

Parental Leave

Qualifications

• Experience in customer service and patient registration.
• Strong communication skills and ability to manage medical records.

Responsibilities

• Perform receptionist duties including patient check-in and appointment scheduling.
• Educate patients on necessary forms and eligibility for services.

Skills

Customer Service

Medical Records Management

Patient Registration

Communication Skills

Education

Background Check

Job description

Job Details

Job Location: IHS Clinton - Clinton, OK

Position Type: Full Time

Salary Range: Undisclosed

Job Category: Admin - Clerical

Description

JOB SUMMARY: Provide medical support services for the Administration department at Clinton Service Unit.

PRIMARY DUTIES:

• Performs a variety of receptionist duties such as receiving patients, visitors, and telephone calls; refers calls to appropriate staff; escorts patients into treatment areas as needed; schedules and/or checks in appointments per facility policy; answers routine medical, personnel, and administrative inquiries. Operates paging system as needed for calling codes and communicating per policy. Communicates with outside agencies and other departments within the facility.
• Interviews all patients with excellent customer service to obtain accurate and updated patient registration information, such as demographics, Tribal enrollment, verification and entry of third-party resource information, and all other information requested in the Patient Registration package.
• Educates patients on all forms (Privacy Practices, Patient Rights, Advance Directive, Personal Health Record, etc.) that the patient is required to sign and obtains signatures on documents in order for the service unit business office to bill all alternate resources for healthcare services provided, including non-beneficiary services. Educates patients on facility practices.
• Determines the eligibility of patients seeking health care at the IHS facility per the Oklahoma City Area Eligibility Policy for services at the facility and Purchased Referred Care eligibility status by obtaining and reviewing the Certificate of Indian Blood, proof of tribal membership or descendancy, proper identification, and proof of residency documentation according to IHS Guidelines.
• Responsible for the creation, maintenance, and disposition of medical records. Maintains chart and activity logs and corrects all errors and warnings. Updates medical records for life events, i.e., adoptions, marriages, name changes, deaths, etc. Scans all documents into the medical record with accuracy.
• Participates in revenue cycle initiatives, understanding their role within the revenue cycle and identifying and reporting issues. Performs a cursory screening of alternate resources and refers patients to the benefit coordinator for assistance per the Third Party Internal Control Policy.

EDUCATION/CERTIFICATION:

• Background check required.

SECURITY CLEARANCE:

• Public Trust

Qualifications

ABOUT US: At MCSG Technologies, we believe the path to success begins by empowering our employees to do what is best for our customers. This helps create value for our customers and business partners through efficiencies and cost-effective relationships that are built on trust while delivering on time and within budget. Our company ethos is simple: Empowered to serve our customers, our communities, our colleagues. If you would like to learn more, please visit our website at www.mcsgtech.com or find us on Glassdoor.

BENEFITS OFFERED: Medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, EAP, parental leave, paid time off, holidays, and more. Learn more about MCSG Technologies benefits: https://www.mcsgtech.com/benefits/.

COLORADO'S EQUAL PAY ACT: In compliance with Colorado's Equal Pay for Equal Work Act; MCSG Technologies considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

EXECUTIVE ORDER 14042 ENSURING ADEQUATE COVID-19 SAFETY PROTOCOLS: The United States government may require that all employees, plus all contract employees performing services on behalf of the federal government, be fully vaccinated against COVID-19. In accordance with EO 14042, MCSG Technologies may require that all employees with MCSG Technologies be fully vaccinated against COVID-19.