Medical Support Assistant (Advanced) - Whole Health

Veterans Health Administration; North Little Rock (AR); On-site; USD 45,000 - 59,000; Full time

Job summary

The Advanced Medical Support Assistant (AMSA) in the Central Arkansas Veterans Healthcare System's Patient Centered Care / Whole Health service works within an interprofessional healthcare team in North Little Rock, Arkansas.

Key duties include reception, appointment management, patient processing, and coordination of administrative and clinical tasks to ensure timely care. Telework is not available; standard schedule is Mon-Fri 7:30am-4:30pm, with potential changes based on facility needs.

Qualifications

• Education must be recognized by the U.S. Department of Education for Federal employment.
• If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit for that education.

Responsibilities

• Schedules/coordinates appointments using advanced clinic access principles.
• Screens/receives phone calls in a courteous and timely manner, determine the nature of requests and provide information per privacy rules.
• Participates in daily tier one huddles and monthly team meetings for patient care planning.
• Coordinates administrative services for veterans, family members, caregivers, and the general public to ensure continuity of inpatient and outpatient care.
• Interprets and applies laws, regulations, directives, and policies related to VA healthcare benefits.

Skills

Customer service

Receptionist duties

Interdisciplinary teamwork

Education

Education verification

Job description

Medical Support Assistant (Advanced) - Whole Health

• Department: Department of Veterans Affairs

The Advanced Medical Support Assistant (AMSA) in the Central Arkansas Veterans Healthcare System's Patient Centered Care / Whole Health service as part of an interprofessional healthcare team. The AMSA works at the Central Arkansas Veterans Healthcare System in North Little Rock, Arkansas.

Key Responsibilities

The Advanced Medical Support Assistant (AMSA) works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.

Duties include but are not limited to: Schedules/coordinates appointments using advanced clinic access principles, collecting and updating demographic and insurance information, managing the electronic waiting list, patient processing, and customer service. Screens/receives phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.

Participates in the daily tier one huddles and monthly team meetings where patient care planning and management occur. Except during staff shortages for coverage. Reviews of active/pending consults, Electronic Wait List, Recall list and Audiocare communications for accuracy and disposition on a daily basis.

Coordinates administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to ensure continuity of inpatient and outpatient care. Develops and maintains effective working relationships with all clinical and administrative staff in determining priorities of activities in support of direct patient care.

Interprets and applies a complex body of pertinent laws, regulations, directives, and policies that relate to the administration of VA Healthcare Benefits. Conducts special audits, studies, or surveys to be utilized in the development of procedures, and to assist employees in collecting complete and appropriate data for reporting processes and for generating revenue.

Organizes and implements quality assurance monitors; prepares a wide variety of administrative reports and documents for supervisor and Health Administration Service. Assists in processing Veterans travel payment vouchers for the Beneficiary Travel Program and Health Benefits Unit. Work Schedule: Monday - Friday, 7:30am - 4:30pm, subject to change based on the needs of the facility. Telework: Not Available Virtual: This is not a virtual position.

Functional Statement #: 598-01757-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $45409 - $59031/yr.

What is the application deadline?

Applications close on 2026-11-05.

Who is eligible to apply?

This position is open under the 'Fed Competitive' hiring path.