Medical Support Assistant (Advanced)-Ward Administration Inpatient 3rd Shift

US-Department-of-Veterans-Affair; Orlando (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

U.S. Department of Veterans Affairs, Orlando VA Medical Center, seeks a Medical Support Assistant (Advanced) for the 3rd shift to support Ward Administration Inpatient. This role requires efficient scheduling, data entry, and coordination across inpatient and outpatient services.

The incumbent will verify demographics and insurance at check-in, assist with appointment management, and collaborate with clinicians and nursing staff to ensure smooth patient flow while complying with VA policies.

Qualifications

• High school diploma or GED required by basic requirements.
• One year of creditable experience or the Grandfathering Provision may apply.
• Ability to schedule, cancel, and reschedule appointments and manage patient flow.

Responsibilities

• Provide medical support assistance to Ward Administration Inpatient, 3rd shift.
• Assist with appointment scheduling, update patient demographics and insurance information.
• Coordinate with clinicians and nursing staff to ensure efficient patient flow.

Skills

Scheduling appointments

Patient data entry

Interdisciplinary communication

Education

High school diploma or GED

Job description

This position is located in the Health Administration Service (HAS) at the Orlando VA Medical Center. This position serves as a Medical Support Assistant (Advanced), and provides medical support assistance to the Ward Administration Inpatient, 3rd shift, within the medical treatment facility. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration: None.
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

In addition to meeting the basic requirements stated above, the following qualifications criteria must be met in determining the appropriate grade assignment of candidates.

Medical Support Assistant (Advanced), GS-06

• Experience: One (1) year of creditable experience equivalent to the next lower grade. Examples of experience include but are not limited to: Scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments.

In addition to the experience above, the candidate must demonstrate the following Knowledge, Skills, and Abilities (KSAs):

1. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
2. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
3. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
4. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
5. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
6. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-06.

Physical Requirements:

The physical demands of the work requires use of fingers; moderate walking and standing; near vision correctable at 13\" to 16\" to Jaeger 1 to 4; far vision correctable in on eye to 20/20 and to 20/40 in the other; hearing aid permitted; clear speech; emotional stability; moderate duty.