Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; Castle Point (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

The U.S. Department of Veterans Affairs at Castle Point Campus seeks an Advanced Medical Support Assistant to provide health care services in both inpatient and outpatient settings. The role includes advising clinical staff on administrative processes and performing front-office duties, on an intermittent, as-needed basis with no guaranteed hours.

Applicants must meet basic requirements including U.S. citizenship, English proficiency, and a high school diploma or equivalent.

Qualifications

• High school diploma, GED, or state/provincial proficiency certificate.
• English language proficiency: spoken and written.
• No licensure/certification required.

Responsibilities

• Deliver health care services in inpatient and outpatient settings.
• Advise clinical staff on administrative processes.
• Handle front-office duties and patient scheduling.

Education

High school diploma / GED

Job description

The VA Hudson Valley Health Care System's Castle Point Campus is recruiting an Advanced Medical Support Assistant for an intermittent, above-full-performance-level position. The role involves delivering health care services in both inpatient and outpatient settings, advising clinical staff on administrative processes, and handling front-office duties. Because the position is intermittent, work is performed on an as-needed basis with no guaranteed or prescheduled hours.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).
• Experience: None
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
  • Foreign Education: To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.
• Licensure/Certification/Registration: None.

Grandfathering Provision

Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable. For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed, the following provisions apply. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

1. Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard.
2. Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation. NOTE: This provision is not intended to regularize appointments/ placements.

Grade Determinations

In addition to the basic requirements for employment, candidates must meet the following grade-determining criteria for placement at grade levels specified.

Medical Support Assistant (Advanced), GS-06

1. Experience: One year of creditable experience equivalent to the next lower grade, GS-05.
   • Medical Support Assistant, GS-05, Creditable Experience: Examples of creditable experience include but are not limited to: answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit; scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinating administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.). AND,
2. Knowledge, Skills, and Abilities (KSAs): In addition to the experience above, the candidate must demonstrate the following KSAs:
   • (a) Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
   • (b) Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
   • (c) Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
   • (d) Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
   • (e) Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
   • (f) Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Preferred Experience

Strong customer service skills and proficiency with computer systems and software applications.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

This position is above the full performance level.

Physical Requirements

See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.