Medical Support Assistant (Advanced) - Health Benefits

Veterans Health Administration; Columbia (SC); On-site; USD 50,000 - 65,000; Full time

Job summary

Veterans Health Administration in Columbia, SC, with multiple clinic locations, is seeking a Medical Support Assistant (Advanced) to support Enrollment & Eligibility and related business office functions. The role involves processing health benefits applications, updating patient demographics, and coordinating with VA care networks to ensure timely and accurate enrollment.

The incumbent will handle consultations, scheduling, and data management while maintaining HIPAA standards and providing

Qualifications

• Positions require administrative duties in VA Enrollment & Eligibility.
• Candidates should be capable of handling patient data with HIPAA awareness.
• Experience with government or health benefits processes is beneficial.

Responsibilities

• conducts comprehensive VA health benefits application reviews and verifies eligibility.
• Registers and enrolls patients; updates demographics and insurance information.
• Coordinates information with Beneficiary Travel, Community Care, My HealtheVet, and VBA.
• Manages consults, recall lists, and ISS workflows; screens inbound calls and provides routine admin support.

Job description

Medical Support Assistant (Advanced) - Health Benefits

• Department: Department of Veterans Affairs

The incumbents are assigned to the Enrollment & Eligibility and related Business Office section at the Columbia VA Healthcare System at the following locations: Columbia, Greenville, Sumter, Orangeburg, Spartanburg, Rock Hill, Anderson, and Florence County. The goal of these positions is to perform a variety of administrative duties that facilitate an effective workflow for the clinical staff.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Eligibility & Enrollment Operations Conducts comprehensive VA health benefits application reviews. Verifies eligibility through HEC, VIS, MPI Toolkit, and related systems. Processes enrollment applications and updates eligibility status. Performs follow-up on pending or unverified eligibility data. Reviews and resolves enrollment discrepancies, including HEC alerts.

Registers and enroll patients per VHA guidelines. Updates demographics, insurance, military service, and income information. Assists Veterans with VHIC identity verification and card issuance. Coordinates information with Beneficiary Travel, Community Care, My HealtheVet, and VBA. Scheduling & Consult Coordination Schedules, cancels, and manages patient appointments using VHA directives. Manages consults, recall lists, and ISS workflows.

Performs mandated contact attempts for consults. Cancel consults when appropriate and ensures documentation for consults older than 90days. Educates Veterans regarding VA versus community care wait times. Executes same-day consult actions using DST and consult toolbox. Communication & Customer Support Screens inbound calls and determines required actions. Provides routine administrative assistance and resolves issues.

Elevates complex concerns to supervisors or appropriate service lines. Communicates clearly, respectfully, and promptly with Veterans and staff. Coordinates transportation and travel concerns with Veterans Transportation Service. Data Integrity & Documentation Management Enters, reviews, and verifies health eligibility and demographic data. Resolves discrepancies using IEMM and other reporting modules. Extracts medical information for patient education while following HIPAA.

Ensure proper route of documents to HIMS for scanning. Generate or assist with required administrative data reports. Work Schedule: Monday - Friday, 8:00am - 4:40pm. Work Schedule subject to change based on agency needs. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 63467F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $49711 - $64623/yr.

What is the application deadline?

Applications close on 2026-10-14.

How many openings are available?

There are 3 openings for this position.

Who is eligible to apply?

This position is open under the 'Fed Competitive' hiring path.