MEDICAL SUPPORT ASSISTANT (ADVANCED)

U.S. Department of Veterans Affairs; Washington (District of Columbia); On-site; USD 58,000 - 77,000; Full time

Job summary

The Advanced Medical Support Assistant role involves a variety of clerical and administrative tasks related to patient care in Radiology. Responsibilities include managing appointments, handling sensitive information, and ensuring compliance with regulations. Ideal candidates will have clerical experience and proficiency in medical terminology.

Qualifications

• Six months of clerical/admin experience or one year of education above high school.

Responsibilities

• Perform clerical and administrative duties associated with patient care.
• Schedule, cancel, and reschedule appointments.
• Handle sensitive information ensuring compliance with privacy laws.

Skills

Proficiency in English

Medical Terminology

Education

Education above high school

Job description

Join to apply for the MEDICAL SUPPORT ASSISTANT (ADVANCED) role at U.S. Department of Veterans Affairs

U.S. Department of Veterans Affairs provided pay range

This range is provided by U.S. Department of Veterans Affairs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$58,517.00/yr - $76,069.00/yr

Summary

The Advanced Medical Support Assistant (AMSA/GS6) is responsible for initiating and performing a variety of clerical and administrative duties associated with patient care and treatment for the Radiology Service (Washington, DCVAMC).

Duties

• Utilizes knowledge to enter, modify, and retrieve sensitive information/data into or from electronic medical records, scheduling systems, and reports.
• Interprets and verifies provider orders following VHA National Radiology Program Office guidelines.
• Works independently to schedule, cancel, and reschedule appointments, update demographics and insurance info, and monitor inpatient and outpatient appointments.
• Performs daily administrative duties in Radiology, including appointment scheduling, verifying provider orders, and managing consultation requests.
• Monitors and manages the Recall Reminder list, completes follow-up calls, and documents contacts in CPRS.
• Handles sensitive information and reports, ensuring compliance with privacy laws and regulations.
• Schedules exams, sends confirmation letters, and manages appointment reminders.
• Initial contact with patients, verifying PHI, handling incoming calls, and routing them appropriately.
• Reviews radiology requests, checks for urgency, and coordinates portable exams.
• Verifies exam reasons and patient history, checks in patients, and maintains confidentiality.
• Coordinates conferences and meetings as needed.

Work Schedule

Monday - Friday, 8:00am - 4:30pm, EST

Telework

Not authorized

Virtual

This is not a virtual position.

Requirements

• U.S. Citizenship
• Selective Service Registration (for males born after 12/31/1959)
• Proficiency in English
• Background/security investigation
• Pre-employment onboarding and ID verification
• Participation in influenza vaccination program

Qualifications

Basic Requirements: U.S. citizenship, six months of clerical/admin experience or one year of education above high school, or equivalent experience/education, no certification required.

Additional qualifications include experience with medical terminology, proficiency in English, and specific experience at the GS-5 level for the GS-6 position.

Education

Recognized U.S. educational institutions; foreign education requires equivalency verification.

Additional Information

Details on service credit, benefits, and application process are provided in the full description.