Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs; Flint (MI); Sur place; USD 55 000 - 71 000; Plein temps

Avantages offerts par ce poste

Pension plan

Paid time off: 37-50 days/year

Parental leave after 12 months

Childcare subsidy up to $416.66/month

Federal health insurance

Résumé du poste

U.S. Department of Veterans Affairs in Flint, Michigan seeks a Medical Support Assistant to support the Clinical Access Management Service at the Flint CBOC. The role focuses on administrative patient care and coordinating access to services across clinics.

You will engage with care teams, manage patient information, and help improve clinic workflows while adhering to federal processes and security requirements. This position is located on site in Flint, MI.

Qualifications

• Administrative patient support in an interdisciplinary care model.
• Proficiency with clinical workflow processes.

Responsabilités

• Provide specialized administrative patient support within an interdisciplinary team.
• Utilize advanced patient systems to support multiple clinics.

Connaissances

Administrative support

Formation

High School Diploma/Equivalent

Outils

Electronic health records

Description du poste

• Department: Department of Veterans Affairs

The incumbent serves as a Medical Support Assistant in the Clinical Access Management Service for the LTC Charles S. Kettles VA Medical Center. This position is located at the Flint Community Based Outpatient Clinic (CBOC) in Flint, MI.

Key Responsibilities

• Total Rewards of a Allied Health Professional
• Provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Provide specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommend changes to existing clinic procedures based on current administrative guidelines.
• Utilize numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinate with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Develop and/or maintain effective and efficient communication with the patient, interdisciplinary [coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results, manage a system for follow‑up care such as consults, tests, etc.).
• Process incoming patient secure messaging through MyHealthyVet and coordinate with care team as appropriate; Participate in] team huddles and team meetings to manage, plan, problem solve, and follow-up with] patient care by sharing information and collaborating with the interdisciplinary team; Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• identifies incomplete encounters and communicates findings to providers; as needed; Assist the team to reinforce the plan of care and self-help solutions.
• Enters appropriate information into the electronic record; Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues; Evaluate patient information and clinic schedule lists to determine whether [the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).
• Uses word processing software to execute several office automations functions such as storing and retrieving electronic documents and files; activating printers; inserting and deleting text, formatting letters, reports, and memoranda; and transmitting and receiving e‑mail

Work Schedule: Monday - Friday, 08:00am - 4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long‑term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #:91463A Permanent Change of Station (PCS): Not Authorized

Requirements & Education

A Transcript or proof of High School Diploma/Equivalent is required if basing any or all qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $54773 – $71204/yr.

What is the application deadline?

Applications close on 2026-11-03.

Who is eligible to apply?

This position is open under the 'Fed Competitive' hiring path.