Medical Support Assistant (Advanced)

US-Department-of-Veterans-Affair; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

The U.S. Department of Veterans Affairs’ Chalmers P. Wylie VA Medical Center in Columbus, OH is seeking an Advanced Medical Support Assistant (GS-06).

The role supports physicians, nurse teams, and other clinicians by handling a range of technical and administrative tasks essential to patient care access and flow. Applicants must meet basic requirements including U.S. citizenship, a high school diploma or GED, English proficiency, and one year of creditable experience at GS-5 or equivalent.

Qualifications

• Advanced knowledge of medical terminology as used by clinicians.
• Experience in coordinating care across disciplines and care settings.
• Ability to set priorities and organize work to meet deadlines.
• Strong collaboration with diverse clinicians to achieve team goals.
• Excellent written and spoken communication with patients and staff.

Skills

Medical terminology

Healthcare coordination

Prioritization & organization

Cross-disciplinary collaboration

Verbal and written communication

Education

High school diploma or GED

Job description

This position is located in Patient Business Services at the Chalmers P. Wylie VA Medical Center. The Advanced Medical Support Assistant (A/MSA) is responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Experience: None.

Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State of territorial-level Board of Department of Education, or post-high school education.

Licensure/Certification/Registration. None.

English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: In addition to the basic requirements for employment listed above, the following experience criteria must be met when determining the grade of candidates:

Advanced Medical Support Assistant, GS-06.

Experience. One year of creditable experience equivalent to the GS-5 grade level.

Knowledge, Skills, and Abilities (KSAs).

• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.