Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs; Chicago (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off: 37-50 days yearly

Parental Leave: up to 12 weeks

Federal pension and 401K with up to 5%

Job summary

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (AMSA) to provide expert administrative support to physicians, nurses, and the patient care team.

This role acts as a key source of patient flow information and guidance within an interdisciplinary delivery model. You will coordinate with care teams to monitor clinic schedules and ensure readiness for visits and procedures.

Qualifications

• Provide administrative patient support within an interdisciplinary care delivery model.
• Familiar with clinical flow processes and access to care across clinics.
• Use patient systems for scheduling and records management.

Responsibilities

• Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Coordinate with the patient care team to review clinic appointment availability and utilization to support scheduling needs.
• Enter information into electronic records and monitor pre-appointment requirements to ensure readiness.
• Manage patient systems to verify accuracy and resolve issues in records and scheduling.
• Performs other duties as assigned.

Skills

Administrative support

Interdisciplinary teamwork

Tools

Electronic health records

Job description

The Advanced Medical Support Assistant (AMSA) is responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care. The AMSAs are considered chief sources of patient care and patient flow information and is a key member of the patient care team providing crucial administrative advice and guidance.

Duties

Total Rewards of a Allied Health Professional

• Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommend changes to existing clinic procedures based on current administrative guidelines.
• Utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review clinic, appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and make adjustments as necessary.
• Develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; manage a system for follow-up care such as consults, tests, etc.).
• Coordinates with care team as appropriate and participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
• Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Enters appropriate information into the electronic record and monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.
• Manages patient systems to verify and validate accuracy and resolve issues.
• Evaluates patient information and clinic schedule lists to determine whether [the patient requires an immediate appointment and informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).
• Uses word processing software to execute several office automations functions such as scanning, storing and retrieving electronic documents and files; activating printers; inserting and deleting text, formatting letters, reports, and memoranda; and transmitting and receiving e-mail.
• Performs all other duties as assigned.

Work Schedule: 1st Shift, 2nd Shift and 3rd Shift available and will be discussed during the interview process.Recruitment/Relocation Incentives (Sign-on Bonus): Not AuthroizedPermanent Change of Station (Relocation Assistance): Not AuthorizedPay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Telework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: 08100FPermanent Change of Station (PCS): Not Authorized