Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; Boise (ID); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Retirement benefits

Federal health/vision/dental

Job summary

U.S. Department of Veterans Affairs is seeking Advanced Medical Support Assistants at the Boise VA Medical Center to provide essential administrative support across Primary Care, Office of Community Care, and Health Administration Services.

AMSAs will handle enrollment, scheduling, patient communications, and records management, supporting care for Veterans. Regular hours, on-site work, and comprehensive federal benefits are typical for these roles.

Qualifications

• Administrative support experience in a medical or government setting is preferred.
• Strong communication skills and attention to detail are required.
• ability to handle patient information with confidentiality and accuracy.

Responsibilities

• Provide administrative support to clinical staff and Veterans’ care teams.
• Process enrollment, benefits, and registration tasks for Veteran patients.
• Schedule appointments, manage calendar entries, and reschedule as needed.
• Assist with data entry and record-keeping for patient records and statistics.
• Serve as a receptionist and help facilitate communication between departments.

Skills

Customer service

Administration

Communication

Scheduling

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Boise VA Medical center is looking to fill multiple positions as Advanced Medical Support Assistant positions at the Boise VA Medical Center. These positions will be in Primary Care, Office of Community Care and Health Administration Services.

The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise.

Duties

Total Rewards of an Allied Health Professional

Advanced Medical Support Assistants provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. AMSAs are essential to the success of this mission and may be assigned to any department/service line of the medical center that have a need.

• Determining health care eligibility for Veteran patients.
• Administrative processing of Veteran patients in enrollment, benefits, and registration.
• Counseling Veteran patients regarding entitlement enrollment for health care benefits and other special programs.
• Obtaining essential information and documentation from Veteran patients for enrollment activities.
• Performing scheduling functions for Veteran patients including appointments, cancellations, and re-scheduling.
• Facilitating communication between Veterans and other facility consult departments.
• Support of inpatient units and wards with administrative duties during day, evening, night, and weekend shifts.
• Processing and record keeping of inpatient medical records.
• Manual and electronic data entry.
• Collation of statistical information.
• Entry of Physician orders and consult requests.
• Prepares Veteran patient statistics.
• Providing reception to incoming and outgoing customers and communication.
• Utilizes Microsoft Office software to compile data and formulate reports

Work Schedule: Mon-Friday 730am- 400pm (tours will be explained in interview.

Compressed/Flexible: not available.

Recruitment/Relocation Incentives (Sign-on Bonus): Not authorized

Permanent Change of Station (Relocation Assistance): Not authorized

Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 000000

Permanent Change of Station (PCS): Not Authorized

PCS Appraised Value Offer (AVO): Not Authorized