Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs

Burlington (VT)

On-site

USD 50,000 - 65,000

Full time

3 days ago

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Job summary

This position is located at the Burlington Lakeside VA Clinic and provides advanced Medical Support Assistant duties within the Veterans Health Administration. It requires a strong administrative background, patient data handling in VISTA, and service to Veterans in a clinical setting.

The role covers scheduling, registration, data entry, and coordination with care teams, with a standard weekday daytime schedule. GS-06 level with competitive federal benefits and relocation options as applicable.

Qualifications

Administrative support experience in a clinical or healthcare setting.
Ability to enter and verify patient data in VISTA accurately.
Comfort communicating with patients and families, including geriatric patients.

Responsibilities

Provide administrative support to the assigned section.
Collect and update insurance information for Veterans and eligible patients.
Prepare correspondence and memos as needed.

Skills

Data entry

Customer service

Medical administration

Telephone screening

Tools

VISTA

VISTA Imaging

Job description

Department: Department of Veterans Affairs

This position is located at the Burlington Lakeside VA Clinic 128 Lakeside Ave STE 260, Burlington, VT 05401

Key Responsibilities

These positions serve as a Medical Support Assistant (Advanced) at White River Junction Healthcare System. Position is responsible for a wide range of assignments and provides administrative support to the assigned section. Duties may include, but are not limited to: Supports clinics regarding clinic profile management. Collects and updates insurance information from Veterans, family members and other eligible patients. Prepares correspondence and memos as needed.

Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes. Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable. Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage. Follows procedures regarding Community Care referrals.

Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals. Enters Veterans seeking emergent/urgent care, scheduling appointments accurately. Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.

Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.

Work Schedule: Monday through Friday, day shift hours, To Be Determined Compressed/Flexible: Not Authorized Telework: Not Authorized Virtual: This is not a virtual position Functional Statement #: Medical Support Assistant (Advanced)/F01391 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Notifications: This location is covered by a special rate.

Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.

Requirements & Education

Substitution of Education: There is no educational substitution for the GS-06 level.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $49652 – $64548/yr.

What is the application deadline?

Applications close on 2026-10-26.

Who is eligible to apply?

This position is open under the 'Public' hiring path.