Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs; Town of Florida (NY); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (AMSA) within the Gulf Coast Veterans Health Care System Transfer Office in Biloxi, MS.

The AMSA will provide clerical and patient scheduling support across inpatient and outpatient settings, coordinating with clinical teams to ensure smooth access to care. Candidates should demonstrate strong organizational and communication skills, familiarity with medical terminology, and the ability to manage multiple

Qualifications

• High school diploma or GED or equivalent.
• Proficiency in spoken and written English.
• Experience in healthcare administration preferred but not required.

Responsabilités

• Schedule, cancel, and reschedule patient appointments and consultations.
• Enter and verify patient demographics and insurance information.
• Coordinate transfers to other VA facilities or outside providers.
• Greet patients and answer phones, relay messages to staff.
• Monitor appointment wait lists and prepare for clinic visits.
• Collaborate with clinical staff to manage daily patient flow.

Connaissances

Collaboration and communication

Prioritization and organization

Professional communication

Medical terminology knowledge

Strong organizational skills

Formation

High school diploma / GED

Description du poste

Summary

The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model within the Transfer Office at Gulf Coast Veterans Healthcare System (GCVHCS) - Biloxi - MS. The work involves specialized administrative judgment and the flexible use of a wide range of administrative flow processes relating to access to care across multiple facilities - specialties - and community resources.

Summary

The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model within the Transfer Office at Gulf Coast Veterans Healthcare System (GCVHCS) - Biloxi - MS. The work involves specialized administrative judgment and the flexible use of a wide range of administrative flow processes relating to access to care across multiple facilities - specialties - and community resources.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Experience
• No experience required
• Education
• High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• Licensure/Certification/Registration
• None - English Language Proficiency
• Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.
• 7403(f)
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Grade Determinations: In addition to the basic requirements for employment listed in paragraph 3 above - the following education and experience criteria must be met when determining the grade of candidates: GS-06:Experience
• One year of experience equivalent to the GS-5 grade level
• GS-5 Assignment
• This is the full performance level for MSAs
• At this level - the MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting
• Advises clinical staff on current administrative processes
• The MSA is responsible for answering phones - greeting patients - relaying messages to appropriate staff inside or outside of the unit scheduling appointments - including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
• Assignments at this level include - but are not limited to: scheduling - canceling - re-scheduling patient appointments and/or consults
• entering no-show information
• monitoring 7 appointment requests from multiple electronic sources
• participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic - monitoring both inpatient and outpatient appointments in areas of responsibility
• verifying and updating demographics and insurance information when patients check-in for appointments
• Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e. - TRICARE - sharing agreements - collaterals - research patient - VA employee - etc.)
• Demonstrated Knowledge - Skills - and Abilities
• Candidates must demonstrate all of the KSAs below: i
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g
• medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
• ii
• Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations
• iii
• Ability to communicate tactfully and effectively - electronically - by phone - in person] - and inwriting - with internal and external customers
• This may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concerns
• iv
• Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care
• v
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc.vi
• Advanced knowledge of medical terminology
• Preferred Experience: Strong organizational skills and ability to prioritize and manage multiple - complex patient care plans
• Ability to adapt to changing work assignments as needed to meet facility needs
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/.The full performance level of this vacancy is GS-06
• Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation - see Duties section for essential job duties of the position
• May require standing - lifting - carrying - sitting - stooping - bending - pulling - and pushing
• May be required to wear personal protective equipment and undergo annual TB screening or testing as conditions of employment.May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)

Duties

• Total Rewards of a Allied Health Professional The Advanced Medical Support Assistant (AMSA) will schedule - cancel - and re-schedule patients' appointments and/or consults
• enter no show information
• monitor the electronic wait list
• prepare for clinic visits - monitor both inpatient and outpatient appointments for areas of responsibility
• ensure that encounter forms are completes to obtain appropriate workload credit
• verify and update demographics and insurance information
• This series includes work that requires a practical knowledge of computerized data entry - information processing systems and software related to patient care - the healthcare system's organization and services - basic rules and regulations governing visitors and patient treatment - knowledge of standard procedures - utilizing medical records - and medical terminology
• The primary duties of the Medical Support Assistant (Advanced) may include but are not limited to: Serves as an Advanced Medical Support Assistant and provides clerical and administrative support for multiple Clinical Departments
• Monitors the status and progress of work - and makes day-to-day adjustments in accordance with established priorities - obtaining assistance from the supervisor on problems that may arise
• Provide on-the-job training to new employees in accordance with established procedures and practices
• Provide information via telephone and in person to the general public - members of the professional staff - civilian - and military personnel in response to inquiries regarding appointments
• Collaborates - communicates - set priorities - and organize work with the clinics to meet deadlines - ensuring compliance with established processes - policies - and regulations
• Work Schedule: Monday through Friday 8:00 am to